Szern-oxxo-woocommerce | Stripe Developers | Page 1

formal drift Jul 1, 2022, 11:16 PM

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You wait for the customer to pay the OXXO voucher by listening to checkout.session.completed. If you've done that already, then you need only wait for either checkout.session.async_payment_succeeded or checkout.session.async_payment_failed

https://stripe.com/docs/payments/oxxo/accept-a-payment?platform=web&ui=checkout#fulfill-your-orders

Accept an OXXO payment

Learn how to accept OXXO, a common payment method in Mexico.

crystal dome Jul 1, 2022, 11:17 PM

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my customers have already made the payment (I made a purchase 5 days ago and paid) and the orders continue with the same message

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I really don't understand anything about programming, I don't know what to do with these codes, I just installed the plugin for woocommerce, connected and the paid ones with card work but the oxxo ones keep accusing this error.

formal drift Jul 1, 2022, 11:20 PM

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That error message has a stripe payment intent ID, but it doesn't appear to be a Stripe error. You would have to check in with WooCommerce about how to fix that one unfortunately

crystal dome Jul 1, 2022, 11:22 PM

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And what do I do with my clients? they paid and the money is nowhere, in the stripe chat they can't tell what happens.

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Is there anyone I can pay to check this on stripe?

formal drift Jul 1, 2022, 11:27 PM

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It doesn't look like the money has been reconciled yet. When did the customer say they paid the voucher they were given?

crystal dome Jul 1, 2022, 11:29 PM

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I generated a purchase and went to pay in person with the code generated in the voucher, I paid without any problem 5 days ago. Oxxo is a cash payment method at convenience stores in mexico, there is no way to return the money to the customer.

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i just generated a fresh install of wordpress and woocommerce, installed the official stripe plugin and placed an order, the result is always the same

formal drift Jul 1, 2022, 11:33 PM

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Wait... the payment intent you posted was created today. Which means a voucher to make the payment was generated today. Which means you couldn't have paid it 5 days ago

crystal dome Jul 1, 2022, 11:35 PM

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I showed one today, I have dozens of payments every day

formal drift Jul 1, 2022, 11:35 PM

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If you got a voucher to pay already, then it isn't for the payment intent you created today

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I'm not sure what you mean

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You showed what today?

crystal dome Jul 1, 2022, 11:37 PM

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this is from 06/28 i paid this vouncher, and have the same error

formal drift Jul 1, 2022, 11:39 PM

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I'm not sure how to assist here, as the voucher is showing that it has not been paid yet. I would recommend reaching out to our support team. They will be able to assist you better than I can, as this chat is focused on developers and developer questions: https://support.stripe.com/contact/email

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

crystal dome Jul 1, 2022, 11:40 PM

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this is exactly the problem, they all generate the same error (regardless of whether they are paid or not), I was just in the chat on several occasions they didn't know how to give an answer and they sent me here

formal drift Jul 1, 2022, 11:40 PM

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Do you have a thread number for that chat?

crystal dome Jul 1, 2022, 11:41 PM

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no one on stripe knows the answer and there is also no information on the internet about this error.

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let me see, i'll enter the chat and get the number

#Szern-oxxo-woocommerce