#Rylan - Atlas
dark sluice
Our support team would be the best way to reach out about getting something like this. https://support.stripe.com/?contact=true
They should be able to put you in touch
stoic garnet
Support isn't available for Stripe Atlas
I emailed them last weekend and they replied to say "We'll take a look." I haven't heard back.
dark sluice
I am sorry to hear. Unfortunately I can't push on tickets so I'd recommend emailing in again to push. Support usually is very good about getting back as soon as they can but sometimes everyone needs a reminder.
Rylan - Atlas
If you private message me your email I can verify that we got it and that it is in the right queue but unfortunately I can't do much else there.
stoic garnet
Thank you!
dark sluice
Thanks for the email. I copied it before I deleted the message
Meant to say to private message. Some bots can watch discord threads for emails to spam :/
stoic garnet
Oh thank you!
As evidence, this was from 4 days ago
and this has been the status for the past 3 days
dark sluice
Yep yep, I see a ticket for that. I'd say it is probably worth sending another email to ask for updates here. I can see it in the proper place and all that so they will be happy to answer any followups like this