#Catiliane Santos - help
rigid wing
Subscription is canceled and a billing slip has been generated for the customer
I would like to understand why
We currently have no active subscriptions
remote coral
Ok I see. Can you share the subscription (sub_123) for the cancelled subscription. As well as the ID for that payment that was generated?
remote coral
Ok and can you share the id of the payment from July 1?
Ah I see it's the same one. Give me a minute to look into it
So it's the initial payment for the subscription that has been retried and succeeded. It was never successfully paid, so that invoice remains open even after subscription cancellation and can be paid after the subscription is cancelled. No new invoices for the subscription will be generated, however
You can manage behavior related to this in your settings: https://dashboard.stripe.com/settings/billing/automatic
In the "Manage failed payments" section
rigid wing
But did the customer actually pay that invoice?
Because it was not for this customer to receive the ticket
We are not using stripe officially IT is still migrating
remote coral
Ok I see
What are your retry settings at the above link?
It could have been a retry
rigid wing
We even need to schedule a call to continue the API migration
remote coral
If your billing settings aren't configured exactly how you want, you'll get unexpected behavior like this. I recommend going over all the settings at that above page
You can see it was paid due to automatic collection here: https://dashboard.stripe.com/invoices/in_1L4AJGA2NNVIcGDfdj9L0F88
rigid wing
Can we schedule a call for my IT to answer some questions?
remote coral
No unfortunately we can't schedule calls in here. If they have questions, I recommend writing in to support here via email: https://support.stripe.com with their list of questions, and they will get answered through that channel
Otherwise, if you have the questions now, I can try to answer them
rigid wing
Can you call my collaborator who is having doubts about settings if I have his discord link?
remote coral
No we're not allowed to do calls
Either we can chat in here or you can reach out to Stripe support at that above link and they'll get you squared away
remote coral
No we're not allowed to do calls