#paulacle - paymentintent
crisp umbra
Hi there!
Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
dapper nest
req_cVRvy4seHsGctT
crisp umbra
Thanks! Look like you need to set mandata_data when creating the PaymentIntent with bacs Payment Method: https://stripe.com/docs/api/payment_intents/create#create_payment_intent-mandate_data
dapper nest
hmm I saw that in the docs, but don't we already have a mandate created for this customer?
the customer set up a mandate via the stripe checkout
(i followed these instructions when setting up the integration: https://stripe.com/docs/payments/bacs-debit/connect/accept-a-payment. we are not using connect though so I omitted the connect related stuff)
crisp umbra
I'm not super familiar with mandates. But if you already have the mandate, maybe you can try to pass its ID in the mandate property https://stripe.com/docs/api/payment_intents/create#create_payment_intent-mandate
dapper nest
ok, the docs didn't seem explain that we must provide that
crisp umbra
Agreed, I don't see it here: https://stripe.com/docs/payments/bacs-debit/connect/accept-a-payment#create-and-confirm
But could you try to see if it changes anything? Maybe the doc is wrong.
dapper nest
ok I'll take a look
we have another issue - that as a result of this 400 response our system retried the request 5 times. I am now worried that it has created 5 payment intents that will continue to completion
what is the easiest way for us to cancel 4 of the 5 payment intents?
you can see an example on this customer: cus_Lw0qnd0ikI3Hlb
crisp umbra
I'm not sure to understand why you created multiple PaymentIntent because of this.
But you can cancel them with https://stripe.com/docs/api/payment_intents/cancel