denciopal-3DS | Stripe Developers | Page 1

tired plume Jul 1, 2022, 1:52 AM

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Hi @prisma cargo the live 3DS page is provided by the issuing banks, so it's up to the issuing bank if they have implemented a timeout on the page.

prisma cargo Jul 1, 2022, 1:54 AM

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Ahhh.. I see. So no way for us to set maximum payment time to complete stripe else we reject it

tired plume Jul 1, 2022, 1:57 AM

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You can always check the PaymentIntent status and decide the course of action. i.e., if the PaymentIntent status is requires_action, you can call stripe.handleNextAction to launch the 3DS flow for the same PaymentIntent.

prisma cargo Jul 1, 2022, 1:59 AM

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yes, some users are stuck for a while here

and we have to wait for them to return back to the app

tired plume Jul 1, 2022, 2:00 AM

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stuck for a while -> you mean the 3DS page is not loading or the user need some time to complete the 3DS authentication flow?

prisma cargo Jul 1, 2022, 2:03 AM

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some users take time. to finish the 3d flow

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maybe they have to wait for the OTP

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and 2 cases where we have to release the tickets as 10mins has pass and the user has not return back to the app

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but the payment go thru eventually after more than 10mins

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so when they came back to the app, the ticket is gone already

tired plume Jul 1, 2022, 2:07 AM

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I see. Maybe you can think about a way to encourage customers to save their payment methods in your app/webpage first? so that they can easily use the saved payment method to purchase the ticket later.

prisma cargo Jul 1, 2022, 2:12 AM

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that makes sense

prisma cargo Jul 1, 2022, 2:32 AM

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thanks a lot

tired plume Jul 1, 2022, 2:33 AM

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No problem!

#denciopal-3DS