Claudia L.-draft-invoice | Stripe Developers | Page 1

subtle aurora Jun 30, 2022, 7:39 PM

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Hi 👋 has it been at least an hour since the draft invoice was created? There is a one-hour delay between when a draft invoice is created and when it is finalized. (This delay isn't present for the first invoice of a Subscription)

bronze jackal Jun 30, 2022, 7:40 PM

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yes, it's been more than an hour

brisk star Jun 30, 2022, 7:40 PM

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subtle aurora Jun 30, 2022, 7:40 PM

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Can you share the ID of the invoice?

bronze jackal Jun 30, 2022, 7:41 PM

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in_1LGRbNL3AF9f0HLFHqHK8j0C

subtle aurora Jun 30, 2022, 7:54 PM

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Thank you

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Apologies for the delay, working on pulling that up and taking a closer look.

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Nothing is jumping out at me so far, I will need to dig into this further.

brisk star Jun 30, 2022, 8:59 PM

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hellouu @subtle aurora , is there any update? 🥺

subtle aurora Jun 30, 2022, 9:02 PM

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Still looking, but we've noticed that you don't have Payment Methods attached to the customer's who have invoices that aren't progressing. If you add a test card for one of them does the associated invoice progress?

brisk star Jun 30, 2022, 9:07 PM

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I do not understand well, in the attached image appears the payment method of that customer, do you mean that one?

subtle aurora Jun 30, 2022, 9:11 PM

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Ah, apologies for overlooking that.

daring parcel Jun 30, 2022, 9:38 PM

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Stepping in here for toby as they needed to step away

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@brisk star there is a backup internally in these finalizations.

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We are working on remedying it.

#Claudia L.-draft-invoice