defekt-clone-payment-methods | Stripe Developers | Page 1

odd portal Jun 30, 2022, 5:09 PM

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Hi there! Are you talking about doing this on the same account or to a Connected Account?

vernal ocean Jun 30, 2022, 5:10 PM

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Same account

odd portal Jun 30, 2022, 5:11 PM

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Yeah that's not possible. You can clone payment methods to Connected Accounts as we discuss here: https://stripe.com/docs/payments/payment-methods/connect#cloning-payment-methods

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But you can't clone on your own account

vernal ocean Jun 30, 2022, 5:14 PM

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Oh, man. Could I clone an active subscription then? And then just remove it from the old customer when done?

odd portal Jun 30, 2022, 5:17 PM

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I think the best thing here is actually to contact our Support team. They may be able to help you out here with a feature that you could use temporarily to clone on your own account.

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Clone paymentmethods I mean

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No you can't clone a Subscription to a new Customer

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You could recreate it on a new Customer

vernal ocean Jun 30, 2022, 5:18 PM

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There's an active migration happening right now (from you guys) between two connected accounts. I don't know when it will be done, but I'm also not sure who to talk to

odd portal Jun 30, 2022, 5:19 PM

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Let's back up a moment

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You stated you want to consolidate customers

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Can you lay out the scenario as a whole so we can recommend the best path forward

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I think I misunderstood the scenario initially

vernal ocean Jun 30, 2022, 5:25 PM

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Sorry, I'll try to do my best to explain this. Our customers lived in an account that Vimeo OTT controlled. Stripe did an initial migration back in March, where thousands of users got imported into our new account. There's still a final migration that is happening to migrate all the users from March until June 28th, a couple of days ago.

The problem is that we had to create these Stripe customers ourselves to move forward because the final migration from Stripe wasn't going to be ready in time. So for all these users that Stripe is about to import, they already have a Stripe customer that we created, and that's where we started to create the subscriptions from. We just don't have any payment methods tied to the account yet. My worry is that Stripe will be importing these users as NEW customers instead of trying to check the email and see if a customer already exists...

So we'll have two customers with the same email. One is the one that we created that has a subscription but no payment method. The other is the newly imported users from Stripe with Payment Methods and nothing else.

If I can talk to the people who are doing this migration, maybe we can resolve this before the import is done.. but I don't know who to talk to.

odd portal Jun 30, 2022, 5:26 PM

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Okay

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So you have Subs but no PaymentMethods

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And then Customers are going to get imported with PaymentMethods

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So yeah, I'd just recreate the Subs in this case

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Each one is on trial currently, right?

vernal ocean Jun 30, 2022, 5:28 PM

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No, they are active subs but I paused payment collection until EOD tomorrow for all the ones who have an upcoming bill date from June 28th - July 1st, in hopes that the import would be done in time and we could finally attach payments to these users.

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But if payments are going to a brand new customer, then we have a problem

odd portal Jun 30, 2022, 5:29 PM

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Active Subs without a paymentmethod?

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Not sure what you mean about "payments going to brand new customers"

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But yeah the import is going to create new Customer objects with attached PaymentMethods

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So you will indeed have duplicates.

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Do both of the duplicates have a PaymentMethod attached currently?

vernal ocean Jun 30, 2022, 5:31 PM

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The import hasn't been completed yet. But we signed off on it today

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But when it does go through, only one will have payment methods

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(The newly imported one)

odd portal Jun 30, 2022, 5:31 PM

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Okay then yeah, I'd still do what I said above

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Recreate the Subscription on the Customers with PaymentMethods that were imported

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Then cancel the other Subs

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And delete those Customers

vernal ocean Jun 30, 2022, 5:32 PM

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Ok, man, that's gonna be a huge pain. Our internal users are already linked to the other customer ID

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That's why I was hoping to catch this while the import hasn't been completed yet

odd portal Jun 30, 2022, 5:35 PM

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Okay so the preferred method then would be to clone payment methods from your newly migrated Customers to the Customers that have a Sub already created.

vernal ocean Jun 30, 2022, 5:35 PM

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Exactly

odd portal Jun 30, 2022, 5:38 PM

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Alright give me a moment

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Okay

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Go ahead and shoot an email to Stripe Support and mention bismarck in the email. I'll then grab the ticket and can help you out. I need you to send the email to authenticate you and so I have your account ID

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https://support.stripe.com/contact/login to send the email

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Let me know when you sent it and I'll grab the ticket

vernal ocean Jun 30, 2022, 5:48 PM

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Ok, do I need to explain everything all over in the ticket?

odd portal Jun 30, 2022, 5:48 PM

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Nope

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If you are listed on multiple accounts then just include the account ID where this is occurring

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The account where the import is happening

vernal ocean Jun 30, 2022, 5:50 PM

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Done

odd portal Jun 30, 2022, 5:52 PM

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I'm not seeing the ticket... can you post the subject line you used here

vernal ocean Jun 30, 2022, 5:53 PM

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something like Stripe Import - Clone Payment Methods. I don't remember the exact subject

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topic was under Payment APIs

odd portal Jun 30, 2022, 5:53 PM

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Perfect

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Got it

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Okay I'll respond shortly over email

#defekt-clone-payment-methods