pulpremicks-invoice-behaviour | Stripe Developers | Page 1

astral robin Jun 30, 2022, 11:50 AM

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Hey! Likely to determined by your invoice settings here: https://dashboard.stripe.com/settings/billing/automatic

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honest sun Jun 30, 2022, 11:50 AM

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wikid thankyou mate! ill have a look now

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it appears everything is already set up as "leave the invoice as-is"

astral robin Jun 30, 2022, 11:54 AM

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Can you share the Invoice ID?

honest sun Jun 30, 2022, 11:54 AM

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aye 2 secs

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in_1KhclTFuSqQC7ldV0ozO7IHA

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so basically we will stop useage of the system and lock them to the billing page if they dont pay, but if they keep not paying the invoice changes to a "Draft: meaning then have no outstanding invoices, if theres no outstanding invoices then the system will let the use it agai

uncut mulch Jun 30, 2022, 12:02 PM

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Hi! I'm taking over this thread.

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Is your question why the invoices are in draft status?

honest sun Jun 30, 2022, 12:03 PM

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hi Soma,

Bascially, When an invoice goes unpaid long enough it goes into draft, looking at my settings it shouldnt do this, it should

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stay as an outsntading invoice

uncut mulch Jun 30, 2022, 12:07 PM

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It's not possible for a finalized invoice to go back to a draft status.
The specific invoice you shared was created in draft status, and then never changed status (so it's still in draft).

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Wait, I'm not sure, looking into this invoice...

honest sun Jun 30, 2022, 12:14 PM

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hhmm U recon that when we create an invoice sometimes its not getting updated to pending?

uncut mulch Jun 30, 2022, 12:19 PM

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The dashboard view gives some information here:

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So it looks like your subscription was in unpaid status, so when new invoices are created, automatic collection is turned off. meaning invoices will stay in draft status, unless you manually finalize the invoice yourself (or turn on automatic collection).

honest sun Jun 30, 2022, 12:23 PM

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buzzin! ill give that a go!

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Thanks again, awesome as always!

uncut mulch Jun 30, 2022, 12:29 PM

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Happy to help 🙂

honest sun Jun 30, 2022, 12:38 PM

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where are the auto collection settings?

uncut mulch Jun 30, 2022, 12:40 PM

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With the API, update the invoice with auto_advance: true https://stripe.com/docs/api/invoices/update#update_invoice-auto_advance
With the dashboard, look at an invoice and there should be a "more" button near the top:

honest sun Jun 30, 2022, 12:44 PM

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is there a global setting to turn on automatic collection or do i need to do it per invoice?

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I dont want to have to do it for every invouce thats all, could do this this being of for every subscription

uncut mulch Jun 30, 2022, 12:50 PM

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This is turned on by default for subscriptions, unless the invoice has an unpaid status. In that case I think you would need to update each individual invoices.

honest sun Jun 30, 2022, 12:52 PM

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okay, just so im clear im my head then, correct me if im wrong, I do tend to be lol

We create a pending invoice for them when they subscribe
They dont pay so the status moves to an unpaid status / draft
now its unpaid the autocollection is turned off

uncut mulch Jun 30, 2022, 12:58 PM

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It's a little more complicated than that:

in_1KXTQdFuSqQC7ldVMtsnLLS5, this invoice was created on Feb 26, but was paid on Apr 20
because of the long delay, on March 23 your subscription moved to "status": "unpaid": evt_1KgN89FuSqQC7ldVT42YOgZb
And because of this status, all new invoice have automatic collection turned off, and all invoices stay in draf status

honest sun Jun 30, 2022, 1:00 PM

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aahh right! ill run through this with one of our devs 🙂

#pulpremicks-invoice-behaviour