#kd - customers and connect
blissful current
Hello, do you have an example of an account that this is happening for and the ID of the customer that you are expecting to see on that account?
blissful current
It is safe to share the IDs in this thread if you want
The IDs don't surface any information by themselves to anyone without your account/keys
blissful arch
Ok, you are asking for customerId correct? or stripeAccount
whole gulch
Hi there, server is really busy so stepping in for Pompey here.
Both the Customer ID and the Connected Account would be helpful
blissful arch
stripeAccount is acct_1AHzKcCWTdHvUIqR
customerId is cus_LsujeCUU53mUo0
blissful arch
Correct
whole gulch
Okay... I'm only seeing one recent request to list customers on that account. It is from yesterday and was not a platform generated request
Do you have a request ID to share from listing Customers that I can look at?
blissful arch
Yes, this is an issue that happened on Jun 15, 2022
blissful arch
Thank you
whole gulch
Huh, yeah I'm not seeing us return an item there but I do see the request was generated after the Customer was created.
Let me check with a colleague to see if I'm missing anything here.
blissful arch
Thank you. Yes, confirming that is what we observe
whole gulch
Do you only see this when creating Customers via the Dashboard?
blissful arch
I believe so. Unfortunately, I can't access this Stripe Connect account anymore nor ask them questions so it may have been possibly from other places too (e.g, their normal customer creation workflow)
whole gulch
And this has been an intermittent issue
You can't access as in you can't perform another request right now?
blissful arch
When I check our logs, this is the only customer who experienced this issue
As in, unfortunately those guys churned and I can't really ask them anything as they are no longer customers of ours
whole gulch
But you do create Customers via the Dashboard on other accounts?
Gotcha.
Can you attempt to list that Customer again right now?
blissful arch
Unfortunately, don't have access to their Stripe account
blissful arch
Correct
whole gulch
Can you clarify whether you create Customers via the Dashboard for other Connected Accounts?
Like... is that a unique difference here
blissful arch
Yes, we have in the past
whole gulch
And always been able to list them fine
blissful arch
But for the most part, it's purely for the testing purpose
There are no issues until this one time
whole gulch
thanks
blissful arch
Stripe Customers are created using APIs (not the dashboard) commonly in production and no issues there [other than this one account]
whole gulch
This was also an issue in production for this account?
blissful arch
The issue is still all happening in Stripe Test Mode, but yes in real-life, we have no issues happening for anyone else
whole gulch
Thanks
I'll check
Could definitely just be a blip
But let me confer and get back to you
blissful arch
Thank you.
We were able to reproduce this issue the majority of the time by creating a new Stripe test customer in the Stripe Account's test dashboard, then observing the 0 data results returned (even after waiting). But there were some times that we successfully got 1 data result as expected.
whole gulch
But only on that account
blissful arch
Correct
whole gulch
Okay thanks for all the info. I agree this shouldn't be occurring and we should be guaranteeing the read is returning as expected after the successful write. I'm going to follow up internally about improving this. Thanks for reporting.
blissful arch
awesome, thank you!
Is there a way I can get a ticket created for this for a follow-up?
whole gulch
Sure. Go ahead and write into our Support team (https://support.stripe.com/contact/login) and mention bismarck in your ticket. Let me know when you have filed the ticket and I'll grab it and I can follow up with you over email.
blissful arch
awesome, thanks so much bismarck!
Hi I just created an email ticket and had bismarck in the subject line
blissful arch
Thank you so much!
whole gulch
👍