dino-moto

[lone cradle]

Hello 👋
What's causing the trouble? 🙂

[indigo mantle]

req_s1hAZgsuc9CJNK

parameter_unknown - payment_method_options[card][moto]

[lone cradle]

I'm not seeing the feature apply on the connected account
Are you positive that MOTO feature was enabled for this account?

[indigo mantle]

yes, just went though support setting that up

verified my phone number

[lone cradle]

this is the right connected account ID (acct_1LCmsf2aLST0XUg8) right?

[indigo mantle]

does it need to be setup for each connected account?

[lone cradle]

yes

[indigo mantle]

if we are setting up custom accounts how do we enable moto

via the api

[lone cradle]

ah wait, looking into this as having to enable this for each account seems counter-productive

[indigo mantle]

brb

back

[lone cradle]

Okay, I don't think you need this enabled for each connected account as long as its enabled on the platform account

[indigo mantle]

so what do i need to do to make it work?

[lone cradle]

It feels like support team didn't setup your account correctly for MOTO as the request ID you shared earlier didn't use the feature

can you try making another request and share the ID?

[indigo mantle]

ok

req_JhKA1i35XUCR6F

activated my phone in the test mode to see if it was that still get the same response

req_S1z3vosKxY4a0O

[lone cradle]

Gotcha. I'd recommend reaching out to our support team about this as they'd be able to look at the configuration related to your account for MOTO and connect the missing dots

https://support.stripe.com/?contact=true

[indigo mantle]

so both live and demo have the phone & moto enabked

OK will do

thanks for your help