sarthal17-Terminal | Stripe Developers | Page 1

stoic orchid Jun 29, 2022, 5:48 AM

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Are you sure it's on the same local network?

wanton sorrel Jun 29, 2022, 5:50 AM

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Yes they both are connected to same mobile network via hotspot.

stoic orchid Jun 29, 2022, 5:56 AM

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Do you see it obtains an IP?

wanton sorrel Jun 29, 2022, 5:59 AM

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Yes, IP is the same for both reader and pos.

This is the deails reader that we got from the API
<Stripe::Terminal::Reader:0x2b048037dd7c id=tmr_ErifdQMbuIDccl> JSON: {
"id": "tmr_ErifdQMbuIDccl",
"object": "terminal.reader",
"action": null,
"device_sw_version": "2.4.2.3",
"device_type": "bbpos_wisepos_e",
"ip_address": "172.20.10.2",
"label": "Twirll-Aus1-Melbourne",
"livemode": false,
"location": "tml_ErIbeQye2f9PXc",
"metadata": {},
"serial_number": "WSC513105017182",
"status": "online"
}

In the screenshot of you can find the ip of the pos machine.

stoic orchid Jun 29, 2022, 6:05 AM

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If you check on the terminal setting could you see it?

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There are a few troubleshooting steps here: https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#troubleshooting

BBPOS WisePOS E

Learn about the BBPOS WisePOS E reader.

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To check its connectivity to Stripe, go to settings, then select Diagnostics. This displays a list of troubleshooting tests

#sarthal17-Terminal