Eli P - orders | Stripe Developers | Page 1

clever glacier Jun 28, 2022, 2:31 PM

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Hi there. Looking

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Can you share the relevant request ID's? I would need to take a look at your flow

placid ether Jun 28, 2022, 2:41 PM

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What exactly do you mean by request ID’s?

clever glacier Jun 28, 2022, 2:42 PM

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https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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I would need a request ID for each step in that flow to take a look

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Like creating the order, etc.

placid ether Jun 28, 2022, 2:46 PM

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Sure.

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req_TmYB24XczLiuH7

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req_ozLepW65pF9oU7

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req_ah2H2AFfIuLFOc

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req_dKFRmNrHWpdyug

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req_PGuq9yOW1m5mzJ

clever glacier Jun 28, 2022, 2:53 PM

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So you want to be able to manually capture the PI after the order is submitted (you don't want the act of submitting the order to trigger payment)?

placid ether Jun 28, 2022, 2:53 PM

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Yes

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I set the order to manual but as you can see from the last req ID the payment intent is set to automatic for some reason

clever glacier Jun 28, 2022, 3:03 PM

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Ok digging. Thanks

placid ether Jun 28, 2022, 3:07 PM

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This is the only thing preventing me from being able to launch so would appreciate it. Thank you

real vault Jun 28, 2022, 3:13 PM

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Looking in to this as well. It looks like the payment intent had the proper capture method of manual all the way up until it was confirmed. Still trying to understand why that changed

placid ether Jun 28, 2022, 3:15 PM

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I think only the order had the correct capture method (manual) all the way through (and still does). The payment intent it creates has a capture method of automatic from inception

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If you have access; this is the id of the event that created the payment id evt_3LFff4K7BFZJZC630vrwjB9q

real vault Jun 28, 2022, 3:20 PM

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Interesting. In our backend logs all of them have the payment intent's capture method as manual up until confirmation but I do see that in the events we sent you it is always automatic

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Looking further in to this. I feel that we will likely need you to write in to support so they can put you in contact with the team that is developing the Orders API

placid ether Jun 28, 2022, 3:23 PM

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I tried that but it didnt really go anywhere

real vault Jun 28, 2022, 3:23 PM

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Can you DM me your email?

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Thanks, meant to specify not on this thread as bots can scrape discord servers for emails to spam.

placid ether Jun 28, 2022, 3:24 PM

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got you. tried dm but said only accepts from friends

real vault Jun 28, 2022, 3:24 PM

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Whoops, I turn that off and forget to turn it back on for this

placid ether Jun 28, 2022, 3:30 PM

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All good. Did you save it before deleting or should I re-send?

real vault Jun 28, 2022, 3:31 PM

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Saved it, thanks for double checking

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Did you bring this issue up specifically with support or were you talking about how more generally it was hard to get answers to Orders API questions?

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I am having trouble finding where this was brought up but that might be poor search skills/lack of relevant notes on call tickets.

placid ether Jun 28, 2022, 3:46 PM

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oops.. did it again

real vault Jun 28, 2022, 3:46 PM

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Sounds like my poor search skills then

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Trying very hard to not sent a Britney gif

placid ether Jun 28, 2022, 3:46 PM

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ol

real vault Jun 28, 2022, 3:46 PM

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Thanks though looking for that ticket

placid ether Jun 28, 2022, 3:53 PM

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Actually; now that im looking at it. It may not have been a support ticket but rather just a follow up on how the beta is going. The first email was from that stripe email address to orders-beta at stripe.com in which i was bcc'd. I responded to that with the issue and had bit back and forth but they didnt seem to get it

real vault Jun 28, 2022, 3:58 PM

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Okay I think I found your ticket for this. I can add this info to it and escalate to my team to look further in to this

#Eli P - orders