#nyluhem-billing-email

1 messages · Page 1 of 1 (latest)

spark ravine
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Hello 👋
From a high level, I think one email lives on customer object vs the other lives on payment method (could be wrong)
Can you share the customer ID in your example?

fervent snow
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here's the customer id: cus_Lxa0s5EO8SOk7N

I guess my issue isn't where the email address comes from, I just wonder why the billing address defaults to the customer email instead of populating that value from the default payment method

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The client that I work for that manages this account uses the dashboard regularly to check up on customers. So it's important to be able to distinguish between billing email and customer email, and to be able to resolve it programmatically.

spark ravine
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I see. looking...

swift hamlet
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Hi stepping in for hanzo here as they have to step out

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So is the issue just with what the dashboard is showing?

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Or is something unexpected happening in the integration

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ie. email being sent to the wrong place

fervent snow
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Yeah just what the dashboard is showing. It just feels a bit bizarre for the dashboard to show that email address as the billing email address when it isn't, the one in the payment method should be it right?

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It also seems a bit odd, that two fields are populated from one email address update when done programmatically. Surely there should be a billing_addresses list exposed on the customer object that I can interact with?

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Since, when I update the Billing emails in the dashboard it must save somewhere

swift hamlet
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Yeah from what I gather the "billing email" on the customer page in the dashboard is just the customer email

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We're not dashboard experts in here unfortunately though

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To get more answers on that stuff I really recommend writing in to support: https://support.stripe.com

Stripe: Help & Support

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fervent snow
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Coolio! thanks for your help