Chung-ACH-production | Stripe Developers | Page 1

hidden fulcrum Jun 28, 2022, 1:45 PM

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Hello 👋
Just so that I'm on the same page, you're running into this error while testing with a live bank account?

quick arch Jun 28, 2022, 1:46 PM

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Screen_Shot_2022-06-28_at_9.21.31_AM.png

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Hi! Yes, a live bank account. By "testing" I meant in production mode.

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We're trying to see the integration in production.

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We just enabled ACH as the payment method in our Stripe dashboard. Is there anything else we need?

hidden fulcrum Jun 28, 2022, 1:49 PM

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can you check your logs to find the failed request and share the ID (req_xxx) ?
https://dashboard.stripe.com/test/logs

quick arch Jun 28, 2022, 1:53 PM

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I don't see relevant failed requests in the log. The error happened when we clicked the bank icon and tried to pop up the modal. Will we see requests happening already in that step?

hidden fulcrum Jun 28, 2022, 1:54 PM

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Ah I see. I'm not sure 🤔
So you aren't seeing the modal pop up in order to connect the bank account and are seeing this message rendered instead, correct?

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do you see any messages/failed requests in your network console?

quick arch Jun 28, 2022, 1:55 PM

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So you aren't seeing the modal pop up in order to connect the bank account and are seeing this message rendered instead, correct?
Yes.

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do you see any messages/failed requests in your network console?
Let me see.

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OK I see this 400 error in the console, but no response body.

Screen_Shot_2022-06-28_at_9.58.39_AM.png

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Hmm then it sounds like I should be able to see the request failure in the dashboard log. But I don't see it. 🤔

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Or maybe I can provide the setup intent id?

hidden fulcrum Jun 28, 2022, 2:07 PM

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Yup that'd be great, thanks

quick arch Jun 28, 2022, 2:11 PM

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hidden fulcrum Jun 28, 2022, 2:18 PM

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I wonder if you need to activate financial connections in order to use this

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I'm not seeing a confirmation attempt on the SetupIntent which the 400 error would explain

quick arch Jun 28, 2022, 2:23 PM

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Interesting. How can I activate financial connections? The flow works in our test/staging environment.

hidden fulcrum Jun 28, 2022, 2:24 PM

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Mine is a test account so it is greyed out but you should see an option to enable financial connections

Screen_Shot_2022-06-28_at_9.23.53_AM.png

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I believe in test mode it works without needing to activate it

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with Live keys, you need to activate it

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however

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is your test page live publicly accessible ?
Can I access it?

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If you look at the failed request in your network tab > response, it should have an error message rendered

quick arch Jun 28, 2022, 2:30 PM

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Let me give that a try! 👍

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yeah I don't see error message in the response body for that 400 request.

hidden fulcrum Jun 28, 2022, 2:32 PM

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yeah that's super weird
I can take a look if the URL is public

quick arch Jun 28, 2022, 2:33 PM

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Our test page is behind a feature flag and will need some set up to get you access. Let me try that financial connections thing first!

hidden fulcrum Jun 28, 2022, 2:34 PM

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yeah NP! I'm almost certain that activating the financial connections should resolve this

quick arch Jun 28, 2022, 3:09 PM

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@hidden fulcrum It works!

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We didn't need it in test mode tho. Maybe that's skipped?

hybrid cradle Jun 28, 2022, 3:11 PM

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Hi there. Taking over for hanzo as they had to step out. You're correct. Test mode doesn't require financial connections to be enabled

quick arch Jun 28, 2022, 3:34 PM

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thank you for clarifying!

#Chung-ACH-production