mtanzi-customer-portal | Stripe Developers | Page 1

kind tiger Jun 28, 2022, 1:14 PM

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Hello 👋
I've not tried the flow personally but should be able to, yes?
Have you tried it already? and if so, are you seeing any errors?

visual girder Jun 28, 2022, 1:15 PM

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one of our customer was trying to update the card using one that has a different name but she is getting the following error:

"We could not authenticate your payment method"

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👋 Hello, btw 🙂

kind tiger Jun 28, 2022, 1:19 PM

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ah interesting 🤔
Is this only one customer? and is this with just one card or have they tried other cards?

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I wonder if the billing address affects it

visual girder Jun 28, 2022, 1:20 PM

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as far as I know this is the only case we had

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I think this is the other card they had... I don't nkow if they have other cards to try

kind tiger Jun 28, 2022, 1:21 PM

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If you have the failed request ID (req_xxxx), I can take a quick look

visual girder Jun 28, 2022, 1:22 PM

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give me one sec and I'll find it 👍

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I am struggling to find the right request, do you know what is the API that is called by the customer portal?

kind tiger Jun 28, 2022, 1:37 PM

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It creates a session by calling /v1/billing_portal/sessions and then creates a SetupIntent

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