#NinjaMasta
solid rampart
hi there! yep i did, i was going to check in with you on your use case for showing a negative "total" amount on the Terminal
could you share a bit more on that?
hard isle
Yeah, for refunds basically
If someone comes in and returns an item with no other purchases, the amount will be negative.
solid rampart
so, you just want to show the customer the negative amount?
The terminal device isn't going to be able to give them credit from a negative total amount
hard isle
Yes, just for display as they are checking out.
We show them the amount and then issue the refund to the original card
Or if a refund item is added first the amount should show negative until other purchased items are added to the cart...
solid rampart
hrm, i'll need to check in with the product team then get back to you on this via email. I don't think this was a usecase that they had considered initially.
hard isle
Otherwise we would have to show 0 or not show anything at all I guess.
Another option would be to show a positive total and say "Total Refund", but not sure if it is possible to change the total text?
solid rampart
i don't think you should use the terminal device in this case
the terminal device is really meant to collect payment
it's not meant for displaying refunds
hard isle
I suppose that is an option...
Still unable to show a single negative amount if a return item is scanned first though
But I suppose we can just not update the screen unless the total due is > 0
solid rampart
^ sounds reasonable to me
hard isle
Ok I will run it by the owner and see if that is acceptable.
solid rampart
do you have a bigger screen on the cashier side?
hard isle
The employee runs a web app with the cart info visible to them, but nothing visible to the customer