DeeRock - subscriptions | Stripe Developers | Page 1

cobalt summit Jun 27, 2022, 8:11 AM

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Hi there!

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So you want to change the statement descriptor if your subscription?

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One simple option is to set on on the product object: https://stripe.com/docs/api/products/create#create_product-statement_descriptor

deep pasture Jun 27, 2022, 8:18 AM

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Ah we did try this! We inserted 'Razed Website Builder' for the sake of testing but it also appended the support number. We have no idea where it is receiving this from 🤔

cobalt summit Jun 27, 2022, 8:19 AM

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Can you share a PaymentIntent ID where this happened (pi_xxx)?

deep pasture Jun 27, 2022, 8:20 AM

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Ya

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pi_3LF5DZIJi4ZLEWaU1d0LOAA1

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Statement descriptor seems fine here, so I don't know where the number is added

cobalt summit Jun 27, 2022, 8:22 AM

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Thanks! Give me a few minutes to look into this.

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You can see on the PaymentIntent object the calculated_statement_descriptor, that's exactly what we send to the bank. In this case it's set to RAZED WEBSITE BUILDER, so it looks okay.

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Ultimately it's up to the bank to decide what to display to the customer.

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So maybe you can ask the bank why they added the phone number here.

deep pasture Jun 27, 2022, 8:32 AM

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Interesting! I know other developers who use Stripe and this doesn't happen on the bank, I've seen it happen with 3 separate PI's.

However, the other company who I personally pay to who uses Stripe, doesn't show this number and my bank doesn't seem to show it on the description either. Very unusual!

cobalt summit Jun 27, 2022, 8:38 AM

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Agree that's a bit odd. But as you can see on the calculated_statement_descriptor everything seems okay on our end.

deep pasture Jun 27, 2022, 8:39 AM

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Yeah definitely strange one, it could be anything really, bank security, much as I'm sure Stripe security is a can of worms - It might just be because it's a new billing merchant, I've no idea as my bank doesn't show other businesses stripe payments with a number however, knowing it's fine your end and nothing possibly has added it in, I guess we can settle on the fact this is happening at a much lower level!

Soma thank you for your time

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