#RedMoon - excessive retries
blazing harness
Hello, is this a question about a specific payment or an API question about how to check this generally?
merry anvil
yes it's an api questions
blazing harness
Do you have an example ID of a payment like this? I am looking in to how to check this but an example will help
merry anvil
it would be better to just found a way to get the new status of this payment without retrying the payment
blazing harness
Thank you. Checking in to how to do this and will get to you with what I can find
merry anvil
ok thank you @blazing harness!
blazing harness
Do you have your account ID? I am having trouble looking up that payment at the moment and think I have another way to look at it
It will be of the format acct_1234 on this page https://dashboard.stripe.com/settings/user
Yep that is the whole ID, just what I needed. Thank you
I am not seeing errors related to retries on on the attempts to pay, they all look like insufficient_funds errors. Can you show me where you are seeing that this is related to retries?
merry anvil
in timeline
last attempts was not excessie retry but to know it we had to retry the payment
blazing harness
As far as I can tell, this isn't something that is surfaced via the API. Our docs recommend trying with an entirely different card when you get the insufficient error fund, so at that point it may just be best to reach out to the user and ask them to put in a new card. https://stripe.com/docs/declines/codes
merry anvil
ok i understand, thank you for your help!