Feelk - Subscription Error

[clever spire]

Hello! Sounds like you don't have permission to delete the Subscription in question. It was likely not created by you. Do you have a request ID so I can take a closer look? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

[candid anchor]

req_nE3hYuhZfMvEdq

[clever spire]

Looking...

Yeah, you didn't create that Subscription, so you can't delete it.

[candid anchor]

But this account is connected

[clever spire]

Yeah, but you didn't create that Subscription.

[candid anchor]

This is only a blocker for deleting subs or other operations as well?

[clever spire]

It depends on the operation. What are you trying to do/build?

[candid anchor]

We did a migration for a customer from another service to ours, and we just linked the subscriptions on our database instead of recreating them.

We need to cancel and pause subs

[clever spire]

You would need to do that from the platform that created those Subscriptions.

[candid anchor]

Isn't there another way? There's thousands of customers with their subscripts not cancelable.

Is it possible to cancel all subscriptions from their stripe account?

[sturdy jackal]

Yes their account can delete any of the subscriptions that it created

There isn't really another way at the moment. The delete calls need to come from the account that created them. The way to migrate subscriptions here is to recreate the relevant products and prices on your new account, cancel whichever subscription(s) on the platform, and then recreate them on your account

[candid anchor]

ok, thank you that was helpful

If I run this -> stripe.subscriptions.update('sub_49ty4767H20z6a', {cancel_at_period_end: true});

would it work even though I didn't create the sub?

[sturdy jackal]

Unfortunately not, that would also need to be done from the Stripe account that created them

These subscriptions live on the account they were created on, that account will need to do any updates here.