#FlyingZergling - Credit Notes

1 messages · Page 1 of 1 (latest)

fathom basin
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Hello! I wish I could help, but this chat is focused on developers and technical questions. For funds flow questions like this one our support team will be able to assist you better than I can: https://support.stripe.com/contact/email

lavish pond
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Ok, let me put it in another way: what is ‘out_of_band_amount‘ used for?

fathom basin
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It's used to indicate how much you got paid for the Invoice outside of Stripe.

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Like if someone handed you $10 cash and said "apply this to my outstanding Invoice" you would issue a Credit Note to that Invoice and set out_of_band_amount to $10.

lavish pond
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In this case, for dispute lost. The money is given back to customer already. Say some paid $10 through Stripe. Then he disputed. We will not receive that $10. That’s why we want to issue a credit note to revert Stripe tax. Let’s say $1 (10%) in this case.

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I am assuming out_of_band_amount should be specified to avoid a ‘real’ credit since we are not owing that customer any amount

hollow reef
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Hello, Rubeus had to step away but I am happy to help here. Basically your question is whether we will automatically credit a customer $10 if you refund a $10 out of band payment on Stripe?

lavish pond
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Yes, to my understanding, if I issue a credit note with out_of_band_amount. It just serves as a record. No real credit will be given to customer. Is it correct?

hollow reef
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I think that is the case. Trying to test this myself now

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As far as I can tell you are correct that that money won't be sent to the user but I have not completely confirmed it. I am reaching out to colleagues who know more about this and will let you know what we find

hollow reef
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Hey apologies it took me a while. You are correct that you will not double refund an amount from an out of band credit note like that