#gab gab-connect

1 messages · Page 1 of 1 (latest)

zinc owl
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👋 happy to help

crude osprey
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Hi

zinc owl
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I'm trying to find you the resource that explains this

crude osprey
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Ok perfect thanks

zinc owl
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what kind of connect account are you creating?

crude osprey
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custom

zinc owl
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for Custom and Express the account could be created with only the transfers capability enabled

crude osprey
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I have this error when I try to remove card_payments capabilities on the custom account
capabilities[card_payments][requested]=false

Your platform needs approval for accounts to have requested the transferscapability without thecard_payments capability. If you would like to request transfers without card_payments, please contact us via https://support.stripe.com/contact

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I wanted to know if I would have misunderstood anything.

zinc owl
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yes this is a gated feature, my bad I thought you already requested access

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no not really, you can contact our support team via https://support.stripe.com/?contact=true and ask for this feature to be enabled on your account

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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it's better if you are already connected to your account before heading to that link

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this way the request would be authenticated and easier to be handled

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let me know if you need any more help

crude osprey
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Ok I tried to ask that to the support. But they told me I Must activate both and then if I don't want to use the card_payment I can just not use it 😕

zinc owl
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when did you contacted us last?

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I will try to find the support ticket

crude osprey
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I'm talkin with it now

zinc owl
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from what email? or account id?

crude osprey
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I don't understand why I should ask it if the connected account doesn't need it.
I would have also to ask them to accept a "full" contract service even if I would just need a "recipient" one.

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shall I just copy past my acc id in the thread ?

zinc owl
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yes please,

crude osprey
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acct_1IT7WdJZXToOOk0Q

zinc owl
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taking a look

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what is the email that you used to contact support

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I can't seem to find the ticket

crude osprey
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I don't find how to send you not publicly

crude osprey
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@zinc owl is there a way I can do transmit my email without publishing it on the chat?

zinc owl
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unfortunately no

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but you could send me the first couple of letters and the domain name

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I will try to find it

crude osprey
zinc owl
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yes that was the email I was searching for

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let me go and check again

crude osprey
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I have received by email the chat copy copple minutes ago ( it seems i have been cut with her)

zinc owl
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oh you were still in a chat?

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that's why I couldn't find the ticket

crude osprey
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yep I think Iost the chat connection

zinc owl
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could you ping me in 30min this way, I could search again maybe the ticket would appear by then

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if you receive an email with the chat, please reply and mention that you were in contact with me (tarzan) on discord

crude osprey
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Yes I have received the email already

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29 minutes ago

zinc owl
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if you receive an email with the chat, please reply and mention that you were in contact with me (tarzan) on discord
did you reply yet?

crude osprey
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Not yet

zinc owl
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please tell me when you do so I could search for the ticket

crude osprey
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Ok I have just sent my response

zinc owl
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let me double check

zinc owl
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I still can't find it, I will ask my colleagues to help me out finding it

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sorry for the inconvenience

gaunt loom
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Hey, checking in here. If you've spoken to support and they've advised it's not possible then there's nothing much else we can suggest here