#Michael Raphael-connect-statement-descriptors

1 messages · Page 1 of 1 (latest)

gloomy ether
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Hello, that depends. What kind of Connect charges are you using?

frigid bobcat
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Destination charge

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But on bank statements clients see our company name and are disputing because don’t recognize

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Is a prefix required?

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We push the company name and have thus shortened our descriptor but with character limits we really rather fully remove our prefix

safe surge
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👋 happy to help, I'm taking over for @gloomy ether

frigid bobcat
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Hi

safe surge
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yes you could use a prefix

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are you using the on_behalf_of parameter?

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The customer’s statement uses the connected account’s static component for the following charge types:

Direct charges
Destination charges with on_behalf_of
Separate charges and transfers with on_behalf_of

frigid bobcat
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We don’t want a prefix

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For US companies would you use on bahfl@of

safe surge
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if you're using the on_behalf_of then the statement would be the Connect Account's static statement

frigid bobcat
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As we’ll just to confirm

safe surge
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yes you could

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AFAIK there's no reason why you couldn't do on_behalf_of for US

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let me double check, you just put the doubt in my head 😛

frigid bobcat
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Just checked all are OBO in US and Europe

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Only counties with cross border payout CBP are not due to the *

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Is a prefix needed then? Also how does the express account add statement descriptor (where in the express dashboard)???

safe surge
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you can but it's not required

frigid bobcat
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I was told that a prefix is only required for recipient

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@white berry

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Can you share the documentation for removing prefix from showing

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Also how do we add a number to show in bank statement

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Is there a way to push dynamically thru API?

safe surge
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Can you share the documentation for removing prefix from showing
do you already have one set?

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Also how do we add a number to show in bank statement
sorry didn't get the question

frigid bobcat
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Stripe allows a company to push a support number that appears on a bank statement

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At least with Standard it did

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I want to know how we can have our clients company numbers on bank statements

safe surge
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as for how you set the statement descriptor

For Express and Custom accounts, the platform account sets the static descriptor with the settings[payments][statement_descriptor] argument and the static prefix with the settings[card_payments][statement_descriptor_prefix] argument on the Account object.

white berry
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Basically we trying to find out if when prefix can be hidden when using statement_descriptor_suffix,
From what i read semms like when using on_behalf_of this prefix is auto pulled from the connected account
and the final descriptor is
CONNECTEDACCOUNTPREFIX* our_defined_descriptor_suffix

safe surge
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yes

white berry
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yes what? its autopulled and we dont have a chance to hide it?

safe surge
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when using on_behalf_of this prefix is auto pulled from the connected account
and the final descriptor is
CONNECTEDACCOUNTPREFIX* our_defined_descriptor_suffix
yes that's true

frigid bobcat
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How can we force clients to add a descriptor

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In the onboarding flow

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And where are we with the phone number situation

safe surge
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if it's a Custom Account/flow, you could easily make a step required to collect the settings[payments][statement_descriptor]

frigid bobcat
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Can you send documentation for this

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That way we can add to the flow and the phone number

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It is Express Connect not Custom Connect

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I want to be transparent to make sure that this works even for Express

safe surge
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it's in the link I sent you