Michael-Connect | Stripe Developers | Page 1

tropic night Jun 24, 2022, 1:49 AM

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Hi there, so when you clicked the Continue button at the last page, nothing happened?

last lake Jun 24, 2022, 1:50 AM

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Correct, it creates a continuous loop of waiting. This is happening with several clients.

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We are directing customers at this point to reach out to you since this is not a matter relevant to our system since we've had several customers connect but a matter with your system not allowing users to progress to the phase of entering banking information and such.

tropic night Jun 24, 2022, 1:53 AM

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Can you share with me the account ID of the connect account?

last lake Jun 24, 2022, 1:58 AM

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Yet another

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Its more than one sir

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I cant share any account ID they are sharing this info with me... how would they get the ID?

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acct_1LE0RLQx2tgqcvHO/4hCZOKAktUQ4

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acct_1LE1ooQvHK9AfmMW/KCyMQAErcR3P

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Jack this is costing our clients several issues, time and $. This is not appropriate response.

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We need a solution and your support team is doing nothing about it, the migration team submitted documents 8hrs after our scheduled time.

tropic night Jun 24, 2022, 2:08 AM

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Hi @last lake are you able to give me a link so that I can reproduce the problem, please quote the link so that it doesn't get consumed by discord.

last lake Jun 24, 2022, 2:09 AM

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acct_1LE1wSQopmSxo6z3/Be5C3MwZAtgi

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A link to what?

tropic night Jun 24, 2022, 2:09 AM

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Send me the link this way https://connect.stripe.com/setup/e/acct_1LE1wSQopmSxo6z3/Be5C3MwZAtgi

last lake Jun 24, 2022, 2:09 AM

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how...

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Do you just want the acct number i can remove the URL element

tropic night Jun 24, 2022, 2:10 AM

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Or can I just go to your website, create an account and get redirected to connect.stripe.com ?

last lake Jun 24, 2022, 2:10 AM

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What?

austere quail Jun 24, 2022, 2:10 AM

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👋

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We need a way to reproduce, getting the connect URL won't work, those links are single use

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can you give us a way to go through the flow ourselves?

last lake Jun 24, 2022, 2:11 AM

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What email would you like to provide*

austere quail Jun 24, 2022, 2:11 AM

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It looks like your flow is 1/ Create an Account via the API 2/ create an AccountLink 3/ Redirect

last lake Jun 24, 2022, 2:11 AM

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i will give you access to the account who is also here (Jamie-Connnect)

austere quail Jun 24, 2022, 2:11 AM

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any email, we just want a way to view that page

last lake Jun 24, 2022, 2:11 AM

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you're not getting it

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this is a web-app

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every client has their own server

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So the only way you can connect is if you have a server

austere quail Jun 24, 2022, 2:11 AM

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Sure but you have a way to reproduce exactly what they do

last lake Jun 24, 2022, 2:12 AM

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No...

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This exists on certain servers and only a few

austere quail Jun 24, 2022, 2:12 AM

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Aren't you the developer who built this?

last lake Jun 24, 2022, 2:12 AM

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So I can give you an admin access to one of our clients sites

austere quail Jun 24, 2022, 2:12 AM

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I mean that sounds not safe for you to do that on Discord 😅

last lake Jun 24, 2022, 2:12 AM

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You can provide me an email as I said.

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We can do a screenshare... whatever you want.

austere quail Jun 24, 2022, 2:13 AM

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I can't leak my real identity here

last lake Jun 24, 2022, 2:13 AM

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At this point, we're struggling to understand why half our customers have issues and the other half doesnt.

austere quail Jun 24, 2022, 2:13 AM

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You have to have a way to give us a simple way to try this ourselves

last lake Jun 24, 2022, 2:13 AM

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Lifes not simple brother.

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WE had a scheduled time to do migrations yesterday at 8am. Your team started today at 11... cause the guy slept in.

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And we had to push off.

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He said it was going to take 2 hrs -- it took over 8.

austere quail Jun 24, 2022, 2:14 AM

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I'm trying to help you

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so let's ignore people sleeping in

last lake Jun 24, 2022, 2:14 AM

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Okay so I will repeat the two options

austere quail Jun 24, 2022, 2:15 AM

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If you can give me a way to reproduce, then I can reproduce

last lake Jun 24, 2022, 2:15 AM

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You provide an email
We screenshare

austere quail Jun 24, 2022, 2:15 AM

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If the only way are revealing my real identity publicly then I can't help unfortunately

last lake Jun 24, 2022, 2:15 AM

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I dont need your identity

austere quail Jun 24, 2022, 2:15 AM

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you do since you need an email

last lake Jun 24, 2022, 2:15 AM

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use a fake email generator man

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You just need to login

austere quail Jun 24, 2022, 2:15 AM

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then just do that and give me the login/password/info in private

last lake Jun 24, 2022, 2:15 AM

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I cant DM you

austere quail Jun 24, 2022, 2:15 AM

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why?

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(My DMs are not blocked/disabled)

last lake Jun 24, 2022, 2:16 AM

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Screen_Shot_2022-06-23_at_10.16.47_PM.png

austere quail Jun 24, 2022, 2:17 AM

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ah you're the one that has disabled DMs

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I sent you a friend request

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then you can DM me I think

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Okay I got the info. So just to confirm 100% the overall issue: does this solely happen on a certain browser? Or is it random? Asking because I just tried that exact flow and I can get past the 2FA code step.
I want to make sure I'm testing the right thing and then I can debug with my team

last lake Jun 24, 2022, 2:21 AM

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2FA is not the issue

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It's after the 2FA

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Please watch the recording

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We've tried on multiple devices

austere quail Jun 24, 2022, 2:22 AM

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I watched the video, I don't yet understand the flow you're having so I'm asking you for information. Again I am really trying to help you. Yes you are frustrated and I understand, but let's focus on me helping you

last lake Jun 24, 2022, 2:23 AM

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I cannot help you anymore with any information as there is nothing more to provide

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You have access to a site, if you need a verification code one will be provided

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The customer cannot get past the step after they entered the 2FA verification

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It asks to enter some number, when they click continue it does not work. It should take them to a step where they can create their account, add banking, etc...

austere quail Jun 24, 2022, 2:28 AM

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sounds good, we'll do our best to debug and update you

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okay I can reproduce now

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I think the problem is when some of your users already have a non Express Stripe account. We're digging further

last lake Jun 24, 2022, 2:30 AM

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Everyone of our users has a non-express account.

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We switched from Standard to Express -- hence the need for migration.

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The migration team (Colton and Frankie) were responsible to switch these accounts over. We provided the file. This is why I shared that we had it scheduled for yesterday and someone didnt complete the process until today at ~2PM EST

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Guys we have 1:30 before every single one of our clients subscriptions renew -- there are roughly 420 accounts here. 43 have worked :/

austere quail Jun 24, 2022, 2:36 AM

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I don't have context on your migration sorry, I don't see the relevance as there's no Standard -> Express migration path that exists

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But we're looking into the login issue

last lake Jun 24, 2022, 2:37 AM

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Well we exported everyone (Customer ID, platform ID) and then your team imported it.

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You can contact a member of your migration team

austere quail Jun 24, 2022, 2:37 AM

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Sure but that's not really related to this problem

last lake Jun 24, 2022, 2:38 AM

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Well I don't know if it is or isnt.

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P.S. I am updating list aboev with acct IDs I am pulling

austere quail Jun 24, 2022, 2:38 AM

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no need for a list we're good

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while not really sensitive it's best not to share account ids (I deleted your message)

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But we can reproduce easily and once we figured out the issue it's easy to reproduce on our own page too. We're digging into what's happening

last lake Jun 24, 2022, 2:39 AM

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Thanks brother.

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I appreciate it.

austere quail Jun 24, 2022, 2:49 AM

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Do you have a way to disconnect?

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one of our engineers connected successfully so we need to disable the connection to try again

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or we need another account 😅

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@last lake

last lake Jun 24, 2022, 2:55 AM

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okay

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Lol

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What do you need to do another account?

austere quail Jun 24, 2022, 2:56 AM

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I mostly need to get the "connect" button back

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because the connection worked we can't go through it anymore

last lake Jun 24, 2022, 2:57 AM

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I sent another via dm

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same credentials just another account with same issue

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Ask that engineer if he's got time -- well use his magic touch on every account

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Any updates or anything to point in the right direction?

austere quail Jun 24, 2022, 3:11 AM

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no update sorry, will take a while

austere quail Jun 24, 2022, 4:38 AM

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@last lake We found a temporary fix that should solve the problem.

nova glen Jun 24, 2022, 4:45 AM

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👋 stepping here for koopajah. @last lake let me know if that unblocks you

nova glen Jun 24, 2022, 7:29 AM

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We are signing off for the day. In case you are back and have further concern, feel free to request to reopen this thead

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FYI we delivered a temporary fix on your account that should unblocks you and all your users

#Michael-Connect