stan-invoice-bank-account | Stripe Developers | Page 1

long tree Jun 23, 2022, 8:41 PM

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Hi there 👋 at first glance it looks like a mandate is missing, can you share the ID of the invoice so I can take a closer look?

stuck bobcat Jun 23, 2022, 8:42 PM

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Hi Toby thanks for helping! The id is in_1LDuWTKlea8x2P9F1ktRLQTw

long tree Jun 23, 2022, 8:48 PM

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Thank you, pulling that up.

upbeat ibex Jun 23, 2022, 9:05 PM

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sorry taking over and looking (channel has a few people asking for help so will take some time but I'll be back)

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Okay so the problem is that you are using a Legacy BankAccount ba_123 but you made it the default PaymentMethod and when you are attempting to pay it needs a mandate adn you don't have one setup.
You have to migrate all your legacy ba_123 across your customers to have a valid mandate. See https://stripe.com/docs/payments/ach-debit/migrations#mandate-acknowledgement

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https://dashboard.stripe.com/logs/req_NQE1gYbPIdsyWm this request is causing the issue

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Instead of being treated via the legacy API (what existed until earlier this year) you use the new flow via the default PaymentMethod API which is a bit different and comes with different requirements

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My advice is to run a "migration" where you loop over all your customers and if they have a ba_123 you create a valid mandate for them (see my link above) and then you will be unblocked

upbeat ibex Jun 23, 2022, 9:46 PM

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@stuck bobcat did all of that help?

stuck bobcat Jun 23, 2022, 9:48 PM

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yes that makes sense. I think the problem is that we are using the plaid-stripe integration for ACH so we will always get a legacy bank account. I think we just need to add an extra step to convert bankAccount id to a paymentMethod id?

upbeat ibex Jun 23, 2022, 9:50 PM

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no

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there's no conversion per se

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My advice would be to move off of Plaid and use our brand new integration https://stripe.com/docs/payments/ach-debit

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but otherwise you need to do the SetupIntent trick in the doc I mentioned earlier https://stripe.com/docs/payments/ach-debit/migrations#mandate-acknowledgement

stuck bobcat Jun 23, 2022, 9:52 PM

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so i need to create a paymentIntent with the bankAccount first right?

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then Collect mandate acknowledgement

upbeat ibex Jun 23, 2022, 10:19 PM

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sorry I missed your reply my bad

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No you don't need to do that

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you need a SetupIntent specifically

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you just create one to cause a mandate to be created, every time you get a new account from Plaid

#stan-invoice-bank-account