sai_rez-object lock | Stripe Developers | Page 1

trail jungle Jun 23, 2022, 8:38 AM

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👋 happy to help

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could you please share the request id that generated this error?

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here's how you can find it https://support.stripe.com/questions/finding-the-id-for-an-api-request

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tired fog Jun 23, 2022, 8:44 AM

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There isn't one in particular, it's something we've noticed being flagged through sentry. Here is one from today for example
req_NXmpCgHwSqm0ZA

trail jungle Jun 23, 2022, 8:45 AM

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ok I will take a look

tired fog Jun 23, 2022, 8:48 AM

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Thanks!

trail jungle Jun 23, 2022, 9:06 AM

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sorry it's taking me some time to figure this out

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but I'm trying to find a link

tired fog Jun 23, 2022, 9:07 AM

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No problem, do you need any more information for me?

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This is the filter I applied to have find the errors

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https://dashboard.stripe.com/logs?success=false&method[0]=post&method[1]=delete&direction[0]=self&direction[1]=connect_in&error_code=lock_timeout&ending_before=1653655068-req_twbK4kQrOuWjC9

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trail jungle Jun 23, 2022, 9:08 AM

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no I think I nailed it down, and I'm just trying to search in our logs to find more details, but I think you tried to change something about the payment method after creating a subscription involving that same payment method

tired fog Jun 23, 2022, 9:15 AM

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That's interesting, could you explain what changed in the payment method so I could better track it down in our flow

trail jungle Jun 23, 2022, 9:16 AM

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I think you were updating the billing_details

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was that handled by your webhook?

tired fog Jun 23, 2022, 9:21 AM

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I'm not entirely sure I would have to review the flow

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So what you observed was that there was a subscription created with a payment method and around the same time a request was sent to update the same payment method?

trail jungle Jun 23, 2022, 9:27 AM

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basically the request was this req_7BJlYkMd5T3Jg1 updating an existing subscription with a default payment method (the one that caused the lock) basically because when you add a payment method(PM) to a subscription we try to authenticate the PM and we lock the object while we're doing the auth. if you try to update the PM before the auth ends then it's normal to end up with a lockout

tired fog Jun 23, 2022, 9:49 AM

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I see, what's the best way to handle this, is there something we should be awaiting?

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Would adding this to our code help
stripe.setMaxNetworkRetries(2);

trail jungle Jun 23, 2022, 9:54 AM

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to be honest, I'm not sure, I'd have to test it but I think that would be one way of handling the error

tired fog Jun 23, 2022, 9:57 AM

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Is there a general rule as to when the errors occurs, for e.g we have some for requests made to subscriptions, customers, setup_intents etc..?

misty sleet Jun 23, 2022, 10:00 AM

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Hey, taking over here. Let me catch-up!

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Have you seen the general API guidance on lock_timeout errors? https://stripe.com/docs/rate-limits#object-lock-timeouts

Rate limits

Learn about API rate limits and how to work with them.

tired fog Jun 23, 2022, 10:16 AM

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Yes I'm just trying to understand more about what causes it so we can adjust our flow properly

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Tarzan, mentioned with add a PM to a subscription it becomes locked, does that happen with other calls for e.g. to subscriptions or customers?

misty sleet Jun 23, 2022, 10:30 AM

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I don't know an extensive list, but it's best to just assume that we could lock all objects during updates

tired fog Jun 23, 2022, 10:32 AM

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So would you say short term it's best to use setMaxNetworkRetries and long term implement a queue?

misty sleet Jun 23, 2022, 10:36 AM

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It depends on your integration, what APIs you're calling, volume of traffic, etc. But if you're running into lock_timeout errors we'd recommend implement network retries and seeing if that alleviates the issue (I suspect it will)

tired fog Jun 23, 2022, 10:38 AM

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Okay awesome, thanks for the information

misty sleet Jun 23, 2022, 10:46 AM

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np!

#sai_rez-object lock