#Saif-payment issue

1 messages · Page 1 of 1 (latest)

austere wasp
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👋 happy to help

north totem
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@austere wasp
is this request underlying in failed request or succeeded request

austere wasp
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I guess it should be in failed requests

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what Stripe Product are you using? CardElements?

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with PaymentIntents

north totem
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payment Intents

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@austere wasp
no i did'nt find the any issue of this payment in failed request
last failure is on 15th june
but we are facing this issue today
but now its working fine again
but i want to know the reason of this error.

austere wasp
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I'm not sure to be honest, but maybe it's better if you could write to support https://support.stripe.com/?contact=true explaining what happened and the time frame, we will be able to dig deeper and try to find the reason behind that and get back to you with an accurate update

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

north totem
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@austere wasp
i am changing the current email address of my stripe account
after click on activation email link and then i enterd the password then its show me this screen
but nothing is there my email address is not updated
before contact with support team i need to update the email address

Screenshot_51.png
austere wasp
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there's a captcha on the bottom right corner

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could you try to validate it please?

north totem
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@austere wasp i clicked on it but it's show nothing . nothing is changed in the screen