#Joeyrush-moto

1 messages ยท Page 1 of 1 (latest)

verbal ice
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Hello ๐Ÿ‘‹
Give me a moment to catch up here and I'll respond as soon as I can ๐Ÿ™‚ Thanks

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As far as I can tell, moto payments with connect is supported yes

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are you passing Stripe-Account header when creating the direct charges?

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do you have an example failed request ID I can look at?

split crater
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Yes I am

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req_b9tMSUsSBitL8E

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So its using the API key from the platform account and setting the Stripe-Account header

verbal ice
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It doesn't look like the account is properly to accept MOTO payments as I don't see the MOTO logic apply on the request
that would explain why you're seeing the error.

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I'd recommend emailing our support team (if the chat isn't useful) at support@stripe.com about this
They'd have the right tools to figure out what's going on here