#YerayAmenitiz-payout-schedule

1 messages · Page 1 of 1 (latest)

earnest parcel
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We generally don't have any further info here, so if you need something further I'd recommend speaking to support: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

halcyon forge
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I've read that article and it won't help. What I'm trying to build is a place in the app that will show the customer how much amount is going to be received on the next payout. I cannot retrieve this data via API so I have to approximate it. My payouts are being initiated every monday but I don't know the exact time Stripe starts initiating them. I need to know this exact time to know what payments in our database I have to take and sum their amounts to show to the customer.

earnest parcel
halcyon forge
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Thanks I will have a look

halcyon forge
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This is not working or I'm not doing properly

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What I see in my account

unknown.png
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What the Balance request returns:

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#Stripe::Balance:0x533b8 JSON: {
"object": "balance",
"available": [
{"amount":150853,"currency":"eur","source_types":{"card":150853}}
],
"livemode": false,
"pending": [
{"amount":-150853,"currency":"eur","source_types":{"card":-150853}}
]
}

earnest parcel
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Is your Dashboard screenshot from test mode too?

halcyon forge
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Yes

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Stripe::Balance.retrieve({api_key: ENV['STRIPE_EXPRESS_SECRET_KEY'], stripe_account: 'acct_1K2GKcQ0oyCTHVl6'})

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and that's my request

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sorry I wanted to show in the picture that it's test mode:

unknown.png
earnest parcel
halcyon forge
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Sorry I was on lunch

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I did a new request with the exact same params and exact same response

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the ID is req_Wkkd2OZFw3UZMu

amber ether
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Apologies for the wait. ynoj had to step out and things have been a bit busy so I am still catching up. Looking at your request...

amber ether
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Hey, apologies for the very long wait here, I have still not been able to quite figure out the discrepancy. I am have reached out to my colleagues to take a better look and will get back with what we can find

halcyon forge
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thanks!

amber ether
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It looks like this may be related to a test mode payout but we still aren't quite sure why these balances would be in that state. If you reach out to our support team they will be better equipped to help look in to and explain what is going on here. https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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Again apologies on the long wait here. The server got pretty busy and unfortunately I lost your thread while jumping around. Normally we are much much quicker on this especially if it is redirecting to support.