kolia.nalbandian-rn-pi-fail | Stripe Developers | Page 1

prime salmon Jun 22, 2022, 10:58 AM

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Hello, do you have an example PI I can look at?

upper solar Jun 22, 2022, 11:04 AM

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sure

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pi_3LDPGoL405Rl3WIe06co8Ev1

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above it's made by us
below by customer
pi_3LD9VOL405Rl3WIe0UOkbIUH

prime salmon Jun 22, 2022, 11:06 AM

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Hmm, that looks like a regular Klarna decline for whatever reason

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Let me see if I can find anymore context

upper solar Jun 22, 2022, 11:07 AM

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So it fails for all our customers who choose Klarna

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Klarna sofort worked though

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So I believe that it's not possible that it's failing for all customers

prime salmon Jun 22, 2022, 11:09 AM

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Yep, checking

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What happens in the Klarna flow when it fails?

upper solar Jun 22, 2022, 11:29 AM

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let me see

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prime salmon Jun 22, 2022, 11:42 AM

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Can you translate that message?

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Is this in test mode?

upper solar Jun 22, 2022, 11:58 AM

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nope this is prod

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"
An error occured
Please try again or choose a different mode of payment
"

prime salmon Jun 22, 2022, 12:39 PM

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Can I ask you to write into our team so we can spend time investigating this fully? https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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Mark yourself as a developer and it'll come directly to my team

upper solar Jun 22, 2022, 12:45 PM

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sure thank you

prime salmon Jun 22, 2022, 12:47 PM

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Sorry I couldn't help here, but it's a pretty detailed Q and we need time to look into properly

#kolia.nalbandian-rn-pi-fail