andrea-installment | Stripe Developers | Page 1

latent zinc Jun 22, 2022, 8:39 AM

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Hi there!

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Can you clarify what you mean by

having trouble paying a subscription

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Also could you share the subscription ID?

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is it possible to charge this installment on another card?
Yes you can always ask the customer to add a new payment method, and then update the default payment method of the subscription.

amber aspen Jun 22, 2022, 8:43 AM

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if I update the dafault payment method of the subscription, then the installment will be charged on the new card?

latent zinc Jun 22, 2022, 8:45 AM

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Subscription will try to pay invoices using the subscription default payment method: https://stripe.com/docs/api/subscriptions/object#subscription_object-default_payment_method
If it's not set, then the subscription will try to pay the invoices using the customer default payment method: https://stripe.com/docs/api/customers/object#customer_object-invoice_settings-default_payment_method

amber aspen Jun 22, 2022, 8:48 AM

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is it possible to set it via Stripe Dashboard?

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i mean the the subscription default payment method

latent zinc Jun 22, 2022, 8:52 AM

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you can change the customer default payment in the dashboard

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so if the default payment method is set on the customer, you can change it form the dashboard
if the default payment method is set on the subscription, I don't think you can change it from the dashboard

amber aspen Jun 22, 2022, 8:56 AM

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ok, and can I manually trigger the charge when user insert the new card or i have to wait the automatic charge?

latent zinc Jun 22, 2022, 8:58 AM

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So just so I understand correctly: you have an existing subscription where the last invoice payment failed, and you want to add a new default payment method in the dashboard?

amber aspen Jun 22, 2022, 8:59 AM

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yep

latent zinc Jun 22, 2022, 8:59 AM

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When looking at the invoice in the dashboard there should be a "retry charge" button

amber aspen Jun 22, 2022, 9:01 AM

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i'm trying to pick the payment failed but is known that filters in Dashboard are buggy?

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i can't remove filter on status

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even if i change by URL https://dashboard.stripe.com/payments?status[]=successful and i remove the query string

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the filter will appear another time

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ok probably because I was in the successful tab and not on "all" tab

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but that's not clear at all

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ok I saw the "retry charge" button but i think if i click it will charge on the old card

latent zinc Jun 22, 2022, 9:28 AM

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ok probably because I was in the successful tab and not on "all" tab
yes makes sense.
ok I saw the "retry charge" button but i think if i click it will charge on the old card
give me a few minutes to try this

amber aspen Jun 22, 2022, 9:43 AM

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u tried?

latent zinc Jun 22, 2022, 10:13 AM

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sorry for the delay, Discord is busy. I'll have a look soon. But have you tried on your end?

latent zinc Jun 22, 2022, 11:08 AM

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Really sorry for the delay! But I just managed to test this.

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When you click on the "retry charge" button, you will get a popup to chose which Payment Method to charge:

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So yes, if an invoice is past due, you can add a new default payment method to the customer in the dashboard and then click on the "retry charge" when looking at the invoice.

#andrea-installment