denciopal-phone | Stripe Developers | Page 1

half imp Jun 22, 2022, 6:49 AM

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hi

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Have you tried creating another Account link?

placid belfry Jun 22, 2022, 6:50 AM

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Yes, i tried creating a new link but it still starts in this screen.

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do you think there is a cache somwhere?

half imp Jun 22, 2022, 6:50 AM

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hmm let me test it

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Is that express account type?

placid belfry Jun 22, 2022, 6:50 AM

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This screenshot just sent by our client even after second try I send them the link

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yes , express account

half imp Jun 22, 2022, 6:52 AM

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I see this

placid belfry Jun 22, 2022, 6:54 AM

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i saw that in test mode as well but in prod, it has no link like that

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half imp Jun 22, 2022, 6:55 AM

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Hmm weird. Can you paste me that live mode account id?

placid belfry Jun 22, 2022, 6:58 AM

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acct_1LDMuW2S7MF7fDGH

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half imp Jun 22, 2022, 7:00 AM

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I found the account link you generated by it always redirects to your return_url when I try it

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Did you finish that account link?

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maybe not

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I do see the link in my Live mode

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Something is weird. Could you reach out to Support? They may have known the reason

dim gobletBOT Jun 22, 2022, 7:05 AM

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:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

placid belfry Jun 22, 2022, 7:08 AM

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Did you finish that account link? => what do you mean?

That last screen you just shared is prod showing "use a different mobile number"?

half imp Jun 22, 2022, 7:20 AM

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Did you finish that account link? => what do you mean?
I meant did you finish that account onboarding on your own? I think no, but just curious

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That last screen you just shared is prod showing "use a different mobile number"?
Yes!

placid belfry Jun 22, 2022, 7:23 AM

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Yes, the merchant did not finish the account on-boarding cause they are stuck on the OTP thing and cannot change the wrong number the entered in the previous page

half imp Jun 22, 2022, 7:24 AM

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I see.

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Please reach out to Support. I think they would have more knowledge on account related inquiries

#denciopal-phone