#Ram Sharma-customer
native latch
👋 happy to help
could you please share the request id? here's how you can find one https://support.stripe.com/questions/finding-the-id-for-an-api-request
tribal horizon
Let me get that info for you thanks
native latch
sure
native latch
I will take a look
the source token you're using was generated in test mode and the customer is in live mode
tribal horizon
Strangely only happening for one or two customers & somehow working fine for other/s 🙂
native latch
maybe because the other customers are not created in live mode
could you provide a customer id that is not generating an error?
tribal horizon
Let me get one for you.
From log this customer was able to pay successfully.
cus_Lu08Yba1HanGJd
native latch
what is the request id?
tribal horizon
req_vozbRzMJczrsy7
cus_LuwWg4ggsYJVdF
Can't send you the info through DM, I believe ok to share here.
@native latch
native latch
yes you could share the ids here that's fine
both the source token and the customer are created using the livemode key
that's why it's working
in your first request, the source token was generated with the test mode key
that's why it didn't work
tribal horizon
Noted thanks
In the web app we are fetching the live mode & test mode keys dynamically so might be some condition mess up.
Going to try reproduce. Will get back to you in case needed.