#JulesR - failed payment

1 messages · Page 1 of 1 (latest)

serene pumice
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Hello, do you have an ID for this payment?

void hornet
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pi_3LBSFEDj3UJgmK8z1phC95xl

serene pumice
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Thank you. And are you wondering if you are using the API correctly? If not, what are you trying to understand here?

void hornet
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i think card was swiped on terminal wise pos3

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but it was on wrong network so didn't connect to our pos

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so never was completed

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could that be scenario? it shows on stripe connected account but does not show in our app

serene pumice
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I am not seeing any attempts to confirm that payment intent in our logs so that certainly sounds like a good explanation.

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What shows up on the connected account but not your app?

void hornet
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yes it shows on connected account but not our app

serene pumice
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The payment intent? Where are you trying to see it on your app?

void hornet
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it didn't connect to us

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we don't see it

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is that normal

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What I mean is can see this charge on your card, but I can’t see this charge on stripe, and I think that this payment was issue dby pi_3LBSFEDj3UJgmK8z1phC95xl - so problem is that pi_3LBSFEDj3UJgmK8z1phC95xl - has no payment method attached, but on my bank account you can see authorised amount

serene pumice
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I can't see that attempt but looking in to a charge that is on your actual bank statement is out of my wheelhouse. If you reach out to our support team about this they will be able to help you look in to this charge https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

void hornet
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it's tech question though i think, no? becuase how did that payment intent capture my card? can you see?

serene pumice
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If you are asking about an actual charge, that is more in support's realm. As far as I can tell that payment intent didn't charge anything so unfortunately I don't have much to look at from the API side. For initially finding out what happened I would go to them, if you find something that points to this being a programming error we can look further in to it on this server.

void hornet
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it is showing on my credit card as a pending order, we are asking on tech side how it got my card, was it swipe even though not connected to our app, ie terminal was on wrong wifi network?

serene pumice
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I don't really have a way to look in to that at the moment. If you can find the payment intent that it is related to, we may be able to see what happened integration wise but at the moment I don't really have a way of seeing what happened with your card on this specific transaction.