#adeang47 - test mode emails

1 messages · Page 1 of 1 (latest)

prisma river
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Good question. This is likely happening because test mode doesn't send out a lot of emails. When it does send out emails, it will only send emails to the address that exactly matches the one on your account

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So the two things to do here would be to retry with the exact email address on your account (if you did not use it already)

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Or I believe you can manually send these emails from the dashboard which is the way to see many emails in test mode

wanton lake
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thanks! manually emailing the receipt works. so i can confirm it isnt getting stuck in a spam folder. switching to the exact email didnt work unfortunately.

prisma river
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Gotcha. Yeah, I forget which emails are send automatically in test mode but it is only in a couple cases. For most things with email testing we have a manual way to send it in test mode and that is how it is intended for you to see what the emails will look like in live

wanton lake
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i see thanks! and is there anyway to include a static forward email on all email receipts?

prisma river
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Can you clarify what you mean by static forward email? I feel like I should know that term but it isn't immediately ringing a bell

wanton lake
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sure. we have a support team that we want notified whenever an invoice is paid, and we'd like the invoice receipt to be sent to both the customer and the support email.

wanton lake
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or is it possible to bcc another email address in addition to the customer who paid the invoice?

prisma river
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Hey apologies for missing your follow there. Checking in to if that is configurable

wanton lake
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no worries. thank you!

prisma river
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I am not immediately seeing a way to do this but I am not as familiar with account configuration. If you reach out to our support team they should be able to help you on this https://support.stripe.com/?contact=true

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wanton lake
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will do. thank you!