#Jonathan-payout-test
cloud ore
Action required to resume payouts from your Stripe balance for FLOORING
Hello,
A recent payout to your connected bank account failed, and your Stripe balance has been adjusted to reflect the failure of this payout attempt.
Since future payouts are likely to also fail, we won't be able to make any further payouts to or from your bank account until this is fixed.
The bank account details on file are probably incorrect. The routing number seems correct, but the account number is invalid.
That's the email always, but I've tried to update with the correct information but same thing always happen.
atomic kernel
Ah okay so this is an account issue. I can't help with account specific issues — we help developers with questions about their code and integrating Stripe. For something like this you will need to talk to our Support team: https://support.stripe.com/contact/login
cloud ore
Okay thanks.
Hey there, You send me back to the same page I was trying to find answer for,. Don't know what's the right channel for this issue.
atomic kernel
After you sign in via the Link I provided there is a modal in the bottom right to contact our Support team
You should use one of the options there to talk to them
cloud ore
Okay thanks