Rekha-invoice | Stripe Developers | Page 1

open falcon Jun 17, 2022, 6:39 AM

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👋 Happy to help

ornate badger Jun 17, 2022, 6:39 AM

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Thank you @open falcon

open falcon Jun 17, 2022, 6:41 AM

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You can enable email receipt setting per instruction here: https://stripe.com/docs/receipts#receipts-with-billing

ornate badger Jun 17, 2022, 6:41 AM

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Is there any option on stripe acccount?

open falcon Jun 17, 2022, 6:42 AM

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Yes, you can refer to the link above

ornate badger Jun 17, 2022, 6:43 AM

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This is for sending an email receipt to the customer right?

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What about the invoice slip?

open falcon Jun 17, 2022, 6:44 AM

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It's also included in the email

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Receipt email includes both receipt and invoice

ornate badger Jun 17, 2022, 6:47 AM

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Did this already

open falcon Jun 17, 2022, 6:47 AM

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Are you testing it in test mode?

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Sending email is only available in live mode. Email is not sent in test mode

ornate badger Jun 17, 2022, 6:49 AM

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I'm sending in Live Mode

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And it's not sending anything to customer

open falcon Jun 17, 2022, 6:50 AM

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Can you share the invoice ID (in_xxx) that doesn't send the email?

ornate badger Jun 17, 2022, 6:51 AM

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Where I can see the invoice ID? in Payments?

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Do I need to create an invoice first?

open falcon Jun 17, 2022, 6:52 AM

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Let's step back a bit

ornate badger Jun 17, 2022, 6:52 AM

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Okay

open falcon Jun 17, 2022, 6:54 AM

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When making a payment, are you using normal payment or invoicing feature (https://stripe.com/docs/invoicing) provided by Stripe?

ornate badger Jun 17, 2022, 6:54 AM

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Normal payment

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Using API

open falcon Jun 17, 2022, 6:56 AM

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For normal payment, only receipt is included in the email. Invoice in email is only for invoicing feature only

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Can you share the payment intent ID (pi_xxx) that doesn't send the email?

ornate badger Jun 17, 2022, 6:57 AM

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invoicing feature is done using API?

ornate badger Jun 17, 2022, 6:58 AM

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open falcon Can you share the payment intent ID (`pi_xxx`) that doesn't send the email?

pi_3LBGamBNhZmGAZiq1g931pn3

open falcon Jun 17, 2022, 7:00 AM

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I can see that the receipt email has been sent on 16/06/2022, 14:10 EEST

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You can go the dashboard and look for "Receipt history" section: https://dashboard.stripe.com/payments/pi_3LBGamBNhZmGAZiq1g931pn3

ornate badger Jun 17, 2022, 7:02 AM

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Yes, I can see but the customer doesn't receive email.

open falcon Jun 17, 2022, 7:04 AM

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Has the customer checked spam or junk folder?

ornate badger Jun 17, 2022, 7:04 AM

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Yes!

open falcon Jun 17, 2022, 7:08 AM

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Our record shows it has been sent. Can you check with the customer whether the email address is correct?

ornate badger Jun 17, 2022, 7:09 AM

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Yes, it's the correct email and I cross-checked it.

open falcon Jun 17, 2022, 7:11 AM

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Can you try to send it manually to check if it works? https://stripe.com/docs/receipts#manually-send-receipts-from-the-dashboard

If it's still not working, can I suggest you writing to Support https://support.stripe.com/contact and provides the payment intent ID in your email, so that they can check with relevant team?

ornate badger Jun 17, 2022, 7:12 AM

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Okay, let me check it.

#Rekha-invoice