RiderFx3 - payment errors | Stripe Developers | Page 1

worthy basin Jun 15, 2022, 7:18 PM

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Hello, and how are you looking for help on this? Are you trying to look in to these specific attempts at a payment or are you looking for how to programmatically react to them?

fast stream Jun 15, 2022, 7:20 PM

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Im' trying to understand what's going on with this customer because it's not happening with antything else

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This customer has already a, expired source attached. And I try to update his source.

worthy basin Jun 15, 2022, 7:21 PM

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Do you have request IDs or any other ID I can look in to here if not a source?

fast stream Jun 15, 2022, 7:22 PM

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I only have the customer Id

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But I guess you will see nothing because the problem occurs BEFORE I update the customer with the new soruce

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source*

worthy basin Jun 15, 2022, 7:23 PM

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You are still making API calls though correct?

fast stream Jun 15, 2022, 7:23 PM

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cus_JxtEu3sLXoxFlZ

worthy basin Jun 15, 2022, 7:24 PM

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And around when did this occur?

fast stream Jun 15, 2022, 7:24 PM

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worthy basin Jun 15, 2022, 7:24 PM

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What timezone is that stamp in?

fast stream Jun 15, 2022, 7:24 PM

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First time 12/06/2022 at 20h30

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French timezone

worthy basin Jun 15, 2022, 7:24 PM

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What page in the dashboard are you seeing that error on? I may be able to use that to find your calls

fast stream Jun 15, 2022, 7:25 PM

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This is the log in my app dahsboard not in stripe sorry

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Maybe Stripe block this card for fraud reasons ?

worthy basin Jun 15, 2022, 7:26 PM

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If you are getting those errors it sounds like the bank is rejecting the payments.

fast stream Jun 15, 2022, 7:27 PM

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So there is nothing I can do ?

worthy basin Jun 15, 2022, 7:27 PM

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Especially if this code is working for your other users.

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The user can reach out to their bank about it. Unfortunately I don't think there is a coding solution after looking more in to this type of error

fast stream Jun 15, 2022, 7:28 PM

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Can you retrieve the source in Stripe and search more info about the reject ?

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Maybe I can find in in the Stripe Logs

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with the date

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and exact hour

worthy basin Jun 15, 2022, 7:30 PM

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If you can that would be helpful. I am looking in to one other question for the next couple minutes and can circle back to this. Unfortunately unless something strange is in the logs this will likely be a bank reject though.

fast stream Jun 15, 2022, 7:30 PM

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Okay I found it in the logsd

worthy basin Jun 15, 2022, 7:31 PM

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Good find! Can you send me the request ID from that page? (req_123)

fast stream Jun 15, 2022, 7:32 PM

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https://dashboard.stripe.com/logs?object=cus_JxtEu3sLXoxFlZ&created[gte]=1654984800&created[lte]=1655330399&method[]=post&direction[]=self&direction[]=connect_in

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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sometimes it return incorrect_number

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sometimes authentication_required

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She try to pay so many times I guess the bank block the website ?

worthy basin Jun 15, 2022, 7:41 PM

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Checking in to these requests now, thanks for the info, will get back in a couple minutes

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Yeah unfortunately these are looking like bank declines. We don't have information on why they rejected it with these codes, the user will want to reach out to their bank to resolve this

fast stream Jun 15, 2022, 7:49 PM

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Ok thanks a lot for your help

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You can close this ticket 🙂

worthy basin Jun 15, 2022, 7:53 PM

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Of course, thank you for your patience and good luck getting this resolved

#RiderFx3 - payment errors