#bullet-mexico-more-questions
cunning bramble
hello hello, I hope you can help me with this, and sorry to be giving a lot of trouble
amber ember
What are you trying to do exactly? This is a call on your own Stripe account (the platform). Are you mixing up the object ids maybe?
cunning bramble
What I want to do is that my platform absorbs the customer's payment, once detected through the webhook, to be able to make a payment to an account connected to Mexico. Because I tried it with transfers and it tells me that this functionality is not available for accounts connected in Mexico.
But I still see that the payout comes out of the connected account. In this case, using a transfer, is there any way to send funds to a connected account in Mexico, from the api?
amber ember
I'm sorry you are likely mixing everything up
you can't just do a Payout to a bank account like that
Stripe Connect, which you already use, is how you accept payments on behalf of other businesses
Just there are strict rules and regulations around money movement around the world and some regions have different rules. Mexico has stricter rules, which is what I was explaining earlier. This isn't something you can just ignore/work around. If our product blocks you from doing transfers, you can't just send funds to a bank account yourself
I would recommend that you work directly with our support team for help instead here. You are trying to accept payments in a region that has restrictions and our support team is the right place to get definitive help on this since it;s not about your code itself
cunning bramble
I understand and thank you very much for the explanation, maybe this was what I needed to know, since in the support chat they never tell us this in detail. I will contact by mail to ask for help regarding the flow that I want to carry out
amber ember
sounds good!
cunning bramble
thank, have a nice day