#RubenAedo-subscription-pause

1 messages · Page 1 of 1 (latest)

broken hedge
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Hello 👋
I'm not sure I fully grasp your question.
Can you expand on the usecase here?

desert adder
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Yes....We're in the process of migrating subs out of Stripe to Piano. If we pause the subs, what happens to the accounts in the middle of their recycle?

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What happens to a customer that comes over during this recycle? if their subs were paused?

broken hedge
desert adder
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comes over, meaning going to Piano

broken hedge
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Oh okay. That'd depend on your integration logic to be honest.
When you pause a subscription, you're pausing payment collection. If you want to stop/pause/continue providing services and keep the renewal cycle consistent to what you have on Stripe, that's something you'd want to chat with Piano about.

desert adder
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k thank you @broken hedge