#Summer-Customer
manic kayak
My customer has his address in India and is not able to pay a USD invoice because of country regulations.
What do I suggest that i do?
manic kayak
Yes it is
twin iron
OK, then you can take a look at the document that I sent earlier. There are some local regulations for Internationl payment
manic kayak
Okay sure.
The document suggests to change my offering as an export. But the service here is not technically an export. My business is based in India and so is my customer. The invoice generated for the customer is in USD. I would prefer to change it to INR.
twin iron
How do you generate the invoice?
manic kayak
The invoice was auto-generated with the subscription
The subscription has two prices attached to it. Both in USD at the moment
twin iron
OK, perhaps you want to use INR prices instead?
manic kayak
Yes I do
But how do I change the current invoice to INR and shift the payment method to the new currency
I want to retain the subscription information for the customer
twin iron
You can't change the finalized invoice, but you can update the subscription and replace its price with a INR price so that future invoices will be settled in INR.
manic kayak
I tried this. It did not work
it says that a price with currency INR was tried to be updated when it expected USD.
twin iron
can you send me the request ID?
manic kayak
Sure
req_LSz4bXI514AAXn
invalid_request_error - items[0][price]
The price specified supports currencies of inr which doesn't include the expected currency of usd.
twin iron
Hm if that's the case, I'd suggest you to cancel the existing subscription and ask your customer to subscribe again with a INR price.
manic kayak
Do I also need to delete the customer?
twin iron
It's not necessary to delete, but I'd recommend you to create a new customer
manic kayak
If I do that, I will lose the address information, payment methods and past invoices
twin iron
If you delete the customer then yes these information will be removed.
manic kayak
is there a way to retain the customer information and only attach a new subscription to the existing customer with INR prices
twin iron
I'm afraid not, because this customer's currency is set to USD now, you cannot create a subscription, invoice, invoice item, balance adjustment, or coupon in another currency (e.g., INR) for that customer.
manic kayak
If possible, please do take this up this as a feature request for future stripe releases.
twin iron
We welcome any feedback! You can send your feature request to Stripe support https://support.stripe.com/contact
manic kayak
Sure