samurai will-terminal | Stripe Developers | Page 1

queen briar Jun 13, 2022, 9:04 PM

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Hello! Can you show me a picture of what your m2 reader looks like (I want to see the configuration of the dots)

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And are you getting any errors?

west siren Jun 13, 2022, 9:07 PM

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queen briar Jun 13, 2022, 9:07 PM

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Are those two lights solid, or are they blinking?

west siren Jun 13, 2022, 9:07 PM

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they are now solid

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still solid

queen briar Jun 13, 2022, 9:13 PM

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Are you able to connect to it at all/was it previously working?

west siren Jun 13, 2022, 9:13 PM

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it worked all morning and now wont let me connect

queen briar Jun 13, 2022, 9:16 PM

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Do you have the reader serial number? I want to try and check something really quick

west siren Jun 13, 2022, 9:18 PM

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STRM26140024380

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Any update?

queen briar Jun 13, 2022, 9:28 PM

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I was hoping to see something in our logs that would indicate what state the reader was in, but I'm not seeing anything. Typically, when a device is defective/broken we see the 1st and 4th leds start blinking. I'm guessing your device is in a similar state, but I'm not sure why they lights aren't blinking

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I'd suggest writing into support (https://support.stripe.com/contact) to help facilitate an exchange/refund

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west siren Jun 13, 2022, 9:30 PM

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okay, thanks

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is there anything else i can do?

queen briar Jun 13, 2022, 9:37 PM

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Unfortunately not - if your reader is in that state, then it's not something that can be corrected yourself.

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The only options is to get a replacement

west siren Jun 13, 2022, 9:38 PM

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do you guys have a phone number i could order one through? id like one sent ASAP

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