CalebR - Connect webhooks | Stripe Developers | Page 1

alpine stag Jun 13, 2022, 8:15 PM

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hi there!

blissful arch Jun 13, 2022, 8:15 PM

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Hello

ebon finch Jun 13, 2022, 8:22 PM

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Hello 👋 Stepping in here
Just to make sure I'm on the same page as you are (feel free to correct me if not)

You have a new Platform account where you've been onboarding new customers
when you say customers, does it mean new connected accounts or new customer objects?

blissful arch Jun 13, 2022, 8:22 PM

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Oh, sorry—new connected accounts

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The account we received the dispute webhooks for was not an account that we have onboarded, and the disputed transaction was not processed through our connect integration

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So I'm trying to determine why we received the webhook

ebon finch Jun 13, 2022, 8:24 PM

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Gotcha. Thanks.

So you are onboarding connected accounts to a new platform account.
When the connected accounts that are still using your old integration connect to the new platform account, you start receiving webhook events from these accounts that still links to your previous integration?

blissful arch Jun 13, 2022, 8:25 PM

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No, we have not onboarded them at all.

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But are receiving webhooks for disputed charges

ebon finch Jun 13, 2022, 8:25 PM

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OH! Interesting...
Can you share your new Platform account ID as well as the old platform account ID ?

blissful arch Jun 13, 2022, 8:26 PM

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Our platform account is acct_0JMW53soKKKIrdr2RkEc

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The old integration actually doesn't use Connect at all

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We are connecting to Stripe as a gateway through Spreedly in the old integration

ebon finch Jun 13, 2022, 8:28 PM

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can you share the event IDs for the webhook events?

blissful arch Jun 13, 2022, 8:28 PM

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The account we received the webhook for was acct_1DoGjjESRuzkqMtU

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One moment

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Event: evt_3L69YGESRuzkqMtU0pY0ZHEj

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This account does interact with us as a customer paying us through Stripe as well

ebon finch Jun 13, 2022, 8:30 PM

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Seems like the account is connected to your new platform?
You're saying you didn't onboard them?

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sorry, I missed your message above where you confirmed you didn't.

blissful arch Jun 13, 2022, 8:31 PM

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There might be some confusion around what "onboarded" means

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They are paying us through Stripe for our SaaS service, which I think is why they show up as a Connected account, but they are not processing any payments from their donors (customers) through Connect—all transactions between them and their end users are currently through Spreedly

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Does that clarify things? Sorry it's a bit complicated.

ebon finch Jun 13, 2022, 8:38 PM

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Ah NP! I see.
You may want to refer to following
https://stripe.com/docs/connect/oauth-reference#:~:text=As a platform,Standard Platforms.

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This is expected behavior I think

blissful arch Jun 13, 2022, 8:39 PM

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Hmm, okay. Is there any way for us to only receive webhooks if the charge originated with our Connect integration?

ebon finch Jun 13, 2022, 8:42 PM

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thinking...

blissful arch Jun 13, 2022, 8:44 PM

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If it helps, this is the legacy connection we're using: https://www.spreedly.com/gateways/stripe

Spreedly support for Stripe

Stripe is supported via Spreedly's unviersal payments API

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Though we connect with more than just Stripe through Spreedly.

ebon finch Jun 13, 2022, 8:45 PM

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Yeah I'm not completely sure as there are more platforms involved here

There's this https://stripe.com/docs/connect/oauth-changes-for-standard-platforms

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However, I'd recommend that you talk to our support team to get a more specific directions on this
https://support.stripe.com/?contact=true

blissful arch Jun 13, 2022, 8:46 PM

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Okay, thanks. I'll reach out to them.

#CalebR - Connect webhooks