#PLRJA-3DS-canadian
carmine hound
slate ocean
by "the system", are you referring to customers being redirected to their banks to complete additional authentication?
grave brook
We have this situation with a client who updated its credit card info but the automatic renewing doesn't work and Stripe gives us a message saying invoice_payment_intent_requires_action
slate ocean
do you have a Payment Intent ID or Invoice ID for this?
grave brook
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slate ocean
thanks! to clarify, are multiple customers currently receiving prompts to complete 3DS, or just this one customer?
grave brook
It's the second time in three years
Usually 3DS is not used by banks here in Canada and our customers are only from Canada as we're a B2B publication for Canadian professionals
unkempt mortar
👋 just stepping in since @slate ocean has to leave - give me a minute to catch up
Looking at the transaction - the issuer was the one who determined that they wanted authentication in order to complete the charge. I'd recommend having that customer contact their bank and ask why they believe authentication is required
grave brook
Ok thank you. Is it a way we can avoid this kind of situation with an automatic renewing?
unkempt mortar
Not really - in this situation, this was entirely on the issuer's end. They were the ones that decided authentication was needed
grave brook
Ok thanks a lot.