dwayne-invalid-request

[barren pine]

Hello 👋
can you provide a bit more context around the question?

[solar igloo]

i try to do refund to my customer, it shows up

how can I can do refund?

[barren pine]

Are you using the API? If so, can you share the request ID?
https://support.stripe.com/questions/finding-the-id-for-an-api-request#:~:text=Using the dashboard,the dashboard URL as well

[solar igloo]

OST /v1/charges/ch_3L7RpFH0wJzpHMmk1obusf1W/refund
400 ERR
View log detail
Error message
"message": "This account is not currently able to refund charges. Please contact us via https://support.stripe.com/contact/ for further information."
"type": "invalid_request_error"
Request parameters
{
"reason": "duplicate"
}
Response body
{
"error": {
"message": "This account is not currently able to refund charges. Please contact us via https://support.stripe.com/contact/ for further information.",
"message_code": "refund_ability_revoked",
"type": "invalid_request_error"
}
}

hello, where can I find the request ID?

[barren pine]

Oh it seems like its an account issue, we can't help with it on this discord server.
You'd want to chat with our support team about this.

https://support.stripe.com/?contact=true

if you're logged in, you should see the chat option

[solar igloo]

can you provide support contact info? Phone number? I'm in rush！ thx