msucorey - topups | Stripe Developers | Page 1

dry surge Jun 13, 2022, 4:16 PM

#

Hi 👋

umbral copper Jun 13, 2022, 4:16 PM

#

'Top-up creation is not supported for country US and currency UAH.' - from Rails Stripe gem

#

hello!

#

thought UAH was supported? been combing through docs and advisories

#

anyway, it's on the list that DroneBase wants to support

dry surge Jun 13, 2022, 4:25 PM

#

Do you have a request ID?

umbral copper Jun 13, 2022, 4:28 PM

#

one second...will see if I can pull up

#

ah...so...I mischaracterized the issue

#

it's not just UAH, but every other currency as well (Rollbar reporting grouped all the errors together)

#

hmmm....maybe you can't create more than one topup obect per account?

#

or currency must match account?

#

I may need to pore through the docs some more

dry surge Jun 13, 2022, 4:35 PM

#

The currency must match the settlement currency for that account AFAIK

umbral copper Jun 13, 2022, 4:39 PM

#

ah ok maybe that's the issue

#

essentially we're trying to create multiple topups (one for each currency) for a single US account

dry surge Jun 13, 2022, 4:46 PM

#

But do those Stripe Accounts have external Bank Accounts for those currencies?

umbral copper Jun 13, 2022, 5:06 PM

#

don't thinks so, no...just the user getting paid

#

so we're investigating possible casing issue now

#

looks like we're sending uppercase, API wants downcase...ie. 'uah'

tawdry hollow Jun 13, 2022, 5:25 PM

#

👋 stepping in here as Snufkin needs to step away. Let me know if there is any outstanding question I can help with?

umbral copper Jun 13, 2022, 5:43 PM

#

will do! thanks

umbral copper Jun 13, 2022, 6:28 PM

#

from main support I was told "You are seeing this error because the Platform top ups capability is intended for US platforms, in USD as you can see here:
https://stripe.com/docs/connect/top-ups#add-funds
Only users with US Stripe accounts and USD bank accounts can use Top-ups."

Adding funds to your platform balance

Platforms can add funds to their balance from a bank account.

#

weird because otherwise docs make it seem currency agnostic - you create topup objects where a currency must be specified

#

error message 'Top-up creation is not supported for country US and currency UAH.' make it seem like it's not just a US issue

#msucorey - topups