Muhammad-invoice-uncollectible | Stripe Developers | Page 1

young egret Jun 10, 2022, 6:42 PM

#

Hi there! Yes it can! Take a look at https://stripe.com/docs/invoicing/overview#invoice-statuses

eager vapor Jun 10, 2022, 6:42 PM

#

But then subscription status should be active right?

young egret Jun 10, 2022, 6:44 PM

#

That depends on your Billing Settings for how you handle failed invoice payments. Those settings are here: https://dashboard.stripe.com/settings/billing/automatic

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

eager vapor Jun 10, 2022, 6:46 PM

#

Can you please have a look at this screenshot

Subscriptions--Quality-Physicals-and-Drug-Testing--Stripe.png

#

You see subscription was canceled. But then it's invoice was paid.

#

So should not it's related subscription should be created again or resumed?

#

What's the benefit of invoice paid if it's related subscription does not have any effect?

obtuse sentinel Jun 10, 2022, 6:49 PM

#

Can you send me the ID of the invoice in question?

eager vapor Jun 10, 2022, 6:49 PM

#

in_1Kz0HGHbUeYvEkfTpdL3z9xj

obtuse sentinel Jun 10, 2022, 6:49 PM

#

Thank you

#

Sorry for taking a bit on this. So as has kind of been covered, the uncollectible status means that you think the customer is unlikely to pay the invoice but that is still a possibility. If you want the invoice to be completely unpayable, you can void it via the API when the subscription is cancelled to avoid situations like this. https://stripe.com/docs/invoicing/overview#invoice-statuses

#

The benefits depend on the users but it is often used to do things like track how much is owed while letting the user still have an active subscription.

eager vapor Jun 10, 2022, 7:09 PM

#

There was also another situation similar to this one, Let me get information on that.... (in that case a new subscription was created I think that was most probably by server side logic... but I am thinking why that did not failed like this)

#

Can you see this picture too.
This subscription invoice was also uncollectable.
What could have happened in this case that resulted in a new subscription?

obtuse sentinel Jun 10, 2022, 7:18 PM

#

Can you send me that ID as well? I am not immediately sure what that might be from the picture

eager vapor Jun 10, 2022, 7:20 PM

#

I think in that case that invoice is not paid instead a new subscription was created.

Most probably in first case user paid an invoice via the link that is sent in case a payment failed.

obtuse sentinel Jun 10, 2022, 7:22 PM

#

That makes sense, that looks like their initial subscription was cancelled so they signed up again (guessing that that is how your integration works)

eager vapor Jun 10, 2022, 7:24 PM

#

yeah
thank you for support.

#Muhammad-invoice-uncollectible