#Djordji - invoice in portal
rustic spire
Hello! Just starting a thread for you -- I'll review and respond as soon as I can 🙂
Can you share that invoice ID?
rustic spire
Thanks - looking
upper quest
thank you
rustic spire
It looks like that invoice is set to use an ACSS/PAD PM, which isn't yet fully supported by the portal: https://stripe.com/docs/billing/subscriptions/integrating-customer-portal?platform=billing#supported-payment-methods
I'm a bit surprised if that same PM shows up as the customer default, but it may work for that piece even if not yet available for the invoices
Do you have any invoices/customer using cards where this doesn't appear as expected?
(or Sepa or US ACH debit)
upper quest
We basically use 2 payment methods ...the first one is related to Candaian bank ... and that one is "ascc_debit" ... the other one is for US bank ACH (us_bank_account) ... but we only see inputbox for cards (which we btw plan to support) but these 2 that I mentioned are more important for us ... We saw, for example (if we go to settings -> connected account settings) ...we saw yesterday that those 2 PM ware disabled... after that we enabled them ... but no changes in Invoice portal screen ... we also following Invoice.Update event via webhook ... there ...we traid to populate several, I would say key fields, like paymentSettings.paymentType, paymentSettings.paymentOptions .us_bank_account... we also assigning there DefaultPaymentMethodID ... but nothing mentioned above didn't help
this is the customerId for which we expect to see those additional payments ... cus_LgMH2C1qKEhufC
rustic spire
Right now the portal does not support ACSS debit, so there is no configuration I would expect to enable what you describe
upper quest
what about ACH (us_bank_account) ?
rustic spire
ACH Debit is supported for US accounts, as noted here: https://stripe.com/docs/billing/subscriptions/integrating-customer-portal?platform=billing#supported-payment-methods
The customer you shared belongs to a Canadian account, so ACH debit is not supported for that account.
upper quest
what about this one : cus_LdLIpnCGiB9kSs this one use ACH Direct Debit ... but I cannot see that method in invoice at this address https://dashboard.stripe.com/test/invoices/in_1KyyURDjYzdpQM2zPs900Pls/edit
Is there anything concrete that we missed to populate for invoice ?
rustic spire
I think these dashboard questions would be better addressed working with our support team here: https://support.stripe.com/contact
They can view your dashboard and work with you on what you see there
upper quest
ok ..thank you anyway
rustic spire
NP!