Payment | Stripe Developers | Page 1

glacial oyster Jun 10, 2022, 2:51 AM

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Hi there, what can I help?

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Hi there, what do you mean by repayment?

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Can you send me the PaymentIntent ID?

limpid basin Jun 10, 2022, 2:59 AM

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hi sorry

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didnt see this

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i had a old debit card on the account so the payment was declined

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i contacted swinlply and they told me to contact my bank to contact you guys...seems like a lot of extra steps

glacial oyster Jun 10, 2022, 3:01 AM

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So you are a customer to swinlply?

limpid basin Jun 10, 2022, 3:02 AM

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i host

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i was getting paid

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sorry if i didnt answer you correctly..lil confussed on the Q

glacial oyster Jun 10, 2022, 3:04 AM

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OK so your payout was not successfuly because your old debit card is expired?

limpid basin Jun 10, 2022, 3:04 AM

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it says category payout-reversal

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yes

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correct

glacial oyster Jun 10, 2022, 3:07 AM

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I see. Stripe can't help you update the your account as yours is managed by swinlply. You should ask swinlply to update the external_account property of your account with the latest debit card info. here is the API that swinply can use https://stripe.com/docs/api/accounts/update#update_account-external_account

Stripe API reference – Update an account – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

limpid basin Jun 10, 2022, 3:09 AM

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I'm first in queue with them now

limpid basin Jun 10, 2022, 3:33 AM

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on the website im under payout details shows old debit card there..i try updating...but i dont have the old car no more..i tried doing the varication but failed 4 times

glacial oyster Jun 10, 2022, 3:34 AM

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are you doing this on Stripe website or swinply website?

limpid basin Jun 10, 2022, 3:34 AM

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stipe

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stripe

glacial oyster Jun 10, 2022, 3:35 AM

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Can you share with me your merchant ID? you can find it from the Stripe Dashboard -> Settings ->Account Details

limpid basin Jun 10, 2022, 3:39 AM

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i dont see settings

glacial oyster Jun 10, 2022, 3:40 AM

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Or do you know your account ID? it's something like acct_xxx

limpid basin Jun 10, 2022, 3:40 AM

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i used the website and the stripe exspress

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let me look

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no i dont see nothing

glacial oyster Jun 10, 2022, 3:43 AM

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https://support.stripe.com/questions/update-existing-bank-account-information

Update existing bank account information : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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Or you can follow this doc to learn more about update bank details on your account.

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i try updating...but i dont have the old car no more..i tried doing the varication but failed 4 times -> so you don't have your card details? Can I suggest you to check with your bank?

limpid basin Jun 10, 2022, 3:45 AM

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yes

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i will

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ive done the steps shown...im on the dashbord..no settings at all

glacial oyster Jun 10, 2022, 3:51 AM

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But you said you've tried to update?

limpid basin Jun 10, 2022, 3:52 AM

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i updated on the swimply app not yet with stripe

glacial oyster Jun 10, 2022, 3:52 AM

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So you tried to update on swimply (not Stripe express) and it doesn't work, am I right?

limpid basin Jun 10, 2022, 3:53 AM

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oh i see what your saying..just contact the bank so i get the full card number..so i can update with you guys correctly

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i just dont rember how i got to that page

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ok found it..thank you for your time

glacial oyster Jun 10, 2022, 3:54 AM

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No problem, happy to help

limpid basin Jun 10, 2022, 3:54 AM

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ones updated ...i contact you guys or will it just reissue payment

glacial oyster Jun 10, 2022, 3:55 AM

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You should contact swimply, your account and payout are managed swimply.

#Payment