Kit-Terminal | Stripe Developers | Page 1

limpid wedge Jun 10, 2022, 1:21 AM

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Hi there, can you share with me more about the problem you are facing?

distant needle Jun 10, 2022, 1:22 AM

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Ah yes, when I tried connecting a reader I'm having a CORS issue from. jackRabbitService

limpid wedge Jun 10, 2022, 1:23 AM

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Do you have the full error message? and where do you see the error?

distant needle Jun 10, 2022, 1:23 AM

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Ah yes, should I send the screenshot here?

limpid wedge Jun 10, 2022, 1:23 AM

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Sure

distant needle Jun 10, 2022, 1:24 AM

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Screen_Shot_2022-06-10_at_7.53.07_AM.png

limpid wedge Jun 10, 2022, 1:24 AM

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And where do you see this error?

distant needle Jun 10, 2022, 1:24 AM

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Screen_Shot_2022-06-10_at_9.24.18_AM.png

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Right when the app is connecting the reader

limpid wedge Jun 10, 2022, 1:26 AM

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can you capture the network traffic and send the HAR to me? https://support.google.com/admanager/answer/10358597?hl=en

Capture web session traffic - Google Ad Manager Help

Using Chrome DevToolsCapturing live ad requests and Ad Manager interactions using HTTP network sessions can be a powerful troubleshooting exercise. By providing network sessions to Ad Manager sup

distant needle Jun 10, 2022, 1:28 AM

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Unfortunately I can't do that since I'mm using teamviewer to troubleshoot the issue.

limpid wedge Jun 10, 2022, 1:30 AM

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Go to Response tab and see what you get?

distant needle Jun 10, 2022, 1:31 AM

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Screen_Shot_2022-06-10_at_9.31.44_AM.png

limpid wedge Jun 10, 2022, 1:33 AM

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Or can you click on the Headers tab again and see if it shows the details of the CORS error?

distant needle Jun 10, 2022, 1:34 AM

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Screen_Shot_2022-06-10_at_9.34.21_AM.png

limpid wedge Jun 10, 2022, 1:36 AM

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This doesn't tell much about the CORS error

distant needle Jun 10, 2022, 1:37 AM

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This issue only triggered in a single branch of the store, for other store the reader is working fine.

limpid wedge Jun 10, 2022, 1:39 AM

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https://stripe.com/docs/ips#stripe-terminal-domains can you check the network in that store and see if it can access the Stripe terminal domains?

Domains and IP Addresses

Ensure your integration is always communicating with Stripe.

distant needle Jun 10, 2022, 1:42 AM

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Request time out

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For both armada and gator

limpid wedge Jun 10, 2022, 1:44 AM

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Then you might do some network troubleshooting

distant needle Jun 10, 2022, 1:46 AM

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So the issue is our network is not allowed to access the ip addresses for terminal?

limpid wedge Jun 10, 2022, 1:49 AM

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I don't have enough information to conclude the root cause. If you you can send the HAR file and I'm happy to help you troubleshoot.

#Kit-Terminal