#Sam_-payments incomplete
tidal juniper
On my checkout page I can enter card information and at the moment of 3DS2 (open in a modal) it keep clocking the redirection or loop redirect on a blank page (hook.stripe.com)
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misty pond
I would strongly recommend you reach out to support https://support.stripe.com/?contact=true so they could keep on updating you on this
tidal juniper
A colleague already have a contact with the support and it leads to nothing yet. Is there any changes made today from 10:04AM CEST ?
misty pond
our internal teams are investigating, and trying to fix this as soon as possible
tidal juniper
👍
knotty rose
Pour info, on a passer les paiement en mode offsession pour par perdre de client @
@tidal juniper
pas de 3DS mais au moins ça marche en prod
tidal juniper
Ouais mais comme on a pas de fraude on se pose encore la question si on doit le faire ou non
On a quelques paiements 3DS1 qui arrivent à passer mais sinon toutes nos commandes se font par paypal actuellement
tidal juniper
Merci toi aussi
misty pond
It's a nice workaround @knotty rose, I'm happy both of you have found a way to surpass the weatherstorm
knotty rose
hope stripe will pay for the fraud 😆
misty pond
I can't comment on that unfortunately
knotty rose
😂 no worries
tidal juniper
Not really a workaround tbh, we had a lot of orders until this issue.
misty pond
I meant the off_session option that @knotty rose had resorted to
tidal juniper
Yes but we need to be protected from fraud on all payments.
misty pond
Twitter
knotty rose
us too, but well, exceptional case obliges (stripe is our only means of payment) I hope the stripe team will solve the bug soon!
tidal juniper
Yes neither do I
misty pond
would you mind if I close the threads for the time being?
knotty rose
no problem
tidal juniper
Yes of course
misty pond
thanks and bonne journée!